Customer Service Manager

Kathleen Barker Callahan

Email: ********@***************.***

Address:

City: York, Pennsylvania

State: PA

Zip: 17403

Country: USA

Phone: 717-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Career Objective A challenging position with dynamic Company offering opportunities for advancement based on my experience and dedication to hard work.

Educational Background:

High School Dipolma from Harrisburg Area CommunityCollege, Harrisburg PA 1/2001 to 5/1982 (Art and Architecture)

High School Dipolma from Hershey High

School, Harrisburg PA 1/2001 to 11/2012

Job History / Details:

Summary

Career Objective

A challenging position with dynamic Company offering opportunities for advancement based on my experience and dedication to hard work.

Highlights

Staff development talent

Customer-oriented

Strong leader

Full service restaurant background

Honed marketing skills

Supervisory skills

Proven sales record

Hiring and training

Stable work history

Operations management

Food cost control specialist

Back of house operations understanding

Strong customer relationship builder

Ability to handle fast-paced environment

Ability to handle/resolve problems

Cash handling

Accomplishments

Food Preparation

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients.Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.Cleaned and organized eating, service and kitchen areas.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Estimated amounts and costs of required supplies, such as food and ingredients.Helped with preparation, set-up, and service for catering events.

Experience

August 2012 to Current

Subway York, pa

General Manager

Overseeing and running all aspect of a Subway restaurant

Responsible for all orders, Hiring and training

Number one in sales out of 196 stores

Great customer service

Labor Management, Baker

Checked the quantity and quality of received products

Cleaned and prepared various foods for cooking or serving

11/27/2012 12:00:00 AM

April 2007 to July 2012

Panera Bread York, pa

Manager

*Food cost specialist

*Training Manager in the only training café in Pennsylvania

*Scheduler

*Ordered all products

*Labor management and hiring

*Baker

*Prepared all foods

March 2006 to January 2007

Liberty Forge Mechanicsburg, pa

Special Events Coordinator

Selling Weddings and on site Ceremonies Corporate Functions Golf outings and various special events Coordinated and managed all Booked Events Created Menus for each event Conducted meetings and weekly sales goals.

08/2005 to 02/2006

Wickey's Caterers

Special Event Planner

Responsible for every Special Events at different Venues all over Baltimore, MD.

Average size of Events were 125-600pp (Examples; the Cloisters, Baltimore Museum of Industry, the Evergreen House, Baltimore Museum of Art, and the Grand Lodge) Prepared Menus Costing Scheduling of Staff Managed Events Responsible for new and existing business.

11/1998 to 05/2005

Abundance Catering Company Baltimore, MD

Owner

Managed all aspects of a successful catering company Marketed and promoted the business, sample/demo food products Acquired new customers and retaining existing customers Managed and coordinated daily operations ordering, scheduling staff, payroll, party planning, accounting, deliveries and cooking.

October 1996 to October 1998

Sutton Place Gourmet Pikesville, MD

Restaurant and Wine Manager

*Supervised and coordinated activities of cooks and workers

*engaged in food preparationPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social events

*Inspected dining and serving areas to ensure cleanliness and proper *setupGreeted guests and sat them at tables or in waiting areas

*Ordered wine and alcohol, had regular wine tastings

09/1992 to 10/1996

Holiday Inn BWI Baltimore, MD

Restaurant and Bar Manager

Managed and responsible for all aspects of the Restaurant and bar Scheduling and training of 31 staff members Customer service, Monthly promotions Bi-weekly rotation as Manager on duty.

09/1989 to 08/1992

Divi Ramada Ithaca, NY

Restaurant and Bar Manager

Managed and operated the restaurant and bar Trained and scheduled a staff of 22 people Ordered all liquor Scheduled weekly entertainment Managed customer service inquiries.

Created new menu's with the Executive Chef.

07/1989 to 05

Club Med New York, NY

Bartender

Traveled extensively with the company for 6 years living and working in Bermuda, the Bahamas, Haiti, Mexico, the British West Indies and Colorado.

Handled all bartending responsibilities Entertained guests Customer service inquiries.

11/1980 to 06/1983

Keystone Resort Keystone, Colorado

Quality Inspector

Responsibilities included; supervising staff of 16 cleaning people throughout.

the resort.

Inspected and maintained quality in the condos and townhouses on the property.

Managed quality assurance for every Keystone guests arriving.

Education

1982 Harrisburg Area Community

College,

Art and Architecture

1979 Hershey High

School,

Additional Information

Customer References and Personal References available upon request.

Contact this candidate