Customer Service High School

Carolyn Holloway

Email: ********@*********.***

Address:

City: Enterprise

State: AL

Zip: 36330

Country: USA

Phone: 334-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking a position in an institution of higher learning whose mission is the empowerment of a diverse citizenry and community through advancement of knowledge and dissemination of credible information.

Educational Background:

High School Dipolma from Florida State University, Tallahassee FL 1/2001 to 4/2012 (Information Studies)

High School Dipolma from Florida State University, Tallahassee FL 1/2001 to 11/2012

Job History / Details:

Summary

Seeking a position in an institution of higher learning whose mission is the empowerment of a diverse citizenry and community through advancement of knowledge.

Highlights

Information literacy

Library instruction

Customer Service Oriented

Flexible schedule

Reference materials expertise

Organized

Knowledgeable reference librarian

Team player

Strong oral and written communication skills

Advanced complex problem solving skills

Efficient and accurate

Aleph, SIRSI, DRA circulation systems

Experienced with databases A-Z,University Catalog, OCLC WorldCat and text-based search engines

ILLIAD and RLIN interlibrary loan databases

Copyright permission process

Ariel, Odyssey, P-Drive and Bizhub Doc Delivery

Library of Congress and Dewey Decimal classification systems

Experience

August 2009 to July 2010

Kansas State University Manhattan, Kansas

Inter-Library Loan Assistant II

Processed Inter-Library loans with English and Foreign titles utilizing OCLC, databases A_Z, university catalog systems and text based search engines, performed document delivery via ILLIAD 8.0.

Researched complex sources to fill request, Performed copyright permission process. Collaborated with ILL team to problem solve technical, procedural, scheduling and customer service issues, challenges and opportunities.

Supervised and trained student workers.

June 2008 to June 2009

Florida State University Tallahassee, FL

Inter-Library Loan Associate

Performed inter-library loan services using ILLIAD ILL system. Processed Loan request using WorldCat(OCLC), databases A-Z and university catalog database, and text-based search engines. Scanned, edited and delivered article request via Ariel, Odyssey, P-Drive email, fax, and BIZHUB.

January 2006 to July 2008

Florida A & M University Tallahassee, FL

Senior Library Technical Assistant

Performed Reference, Periodical and Circulation duties using Endeca catalog database, databases A-Z, WorldCat,text search engines and Aleph. Conducted bibliographic searches to verify sources. Trained student assistants and part-time staff regarding library functions, procedures, standards.

Audited cataloging process to ensure uniformity and accuracy of call numbers as documented in WebOpac.

Functioned as evening and weekend supervisor.

October 2000 to January 2006

LeRoy Collins Leon County Public Library Tallahassee, FL

Senior Library Assistant

Discharged, checked-in, checked out materials using DRA and SIRSI circulation systems. Processed library card request and verified critical information. Processed Inter-library loan request. Assisted patrons while using on-line catalog (TALLY CAT) and computers.

Education

2012 Florida State University Tallahassee, Florida

Master of Science Information Studies

Coursework in Library and Information Science

-LIS5411 Intro Info Policy (3.0) : Examined fundamental policy questions relating to information use, access, and dissemination.

-LIS5576 Info Needs of Adults (3.0): Selection criteria, aids in selection and evaluation of materials relative to adult needs, publishing and production trends.

-LIS5564 Info Needs of Children(3.0): Evaluation and use of print and audiovisual materials.

-LIS5703 Info Organization(3.0): Conceptual and theoretical framework for organizing and retrieving information. Study of systems, their objectives and structures, formats, standards, and vocabularies

-LIS5565 Info Needs of YA(3.0): Study of media for young adults in relation to their characteristics, needs, interests and abilities

-LIS5603 Intro to Info Services(3.0): address the relationship of reference work to other information services in libraries and other information-providing agencies.

-LIS5417 Intro Legal Resources(3.0): Introduction to legal literature and to the tools of legal research.

- LIS5203 Assessing Info Needs(3.0): Provides students with an overview of the user's perspective in the analysis of information needs.

-LIS5403 Human Resources Mngmnt(3.0): provided education and information relevant to real-life and dynamic organizational events confronting human-resource

-LIS4410 Imp Info Age(3.0): Evolving role of information in the Information Age focus on the nature of electronic sources of information.

-LIS5408 Management of Info Org(3.0): Fundamental management concepts, principles, theories, and practices into an effective, personal management process that relates to information organizations

2008 Florida State University Tallahassee, FL

Bachelor of Science English Literature

ILLIAD and RLIN interlibrary loan databases

Copyright permission process

Contact this candidate