Sales Customer Service

Confidential User

Email: ********@**************.***

Address:

City: Aledo

State: TX

Zip: 76008

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results and detail oriented Sales Executive with over 13 years experience in sales, account management and client interface. Demonstrated ability to add value immediately, increase revenues and manage complex projects with strict deadlines.

Educational Background:

High School Dipolma from Brewer, White Settlement TX 1/2001 to 5/1985 (General HS)

High School Dipolma from The Knowledge Academy, White Settlement TX 1/2001 to 11/2012

Job History / Details:

Executive Summary

Results and detail oriented Sales Executive with over 13 years experience in account management and client interface. Demonstrated ability to add value immediately, increase revenues and manage complex projects with strict deadlines.

Areas of Expertise

Account Management and Strategic Planning

Managed 100 - 400 enterprise accounts with long and complex sales cycles.

Developed strategic sales plans which resulted in retention of assigned client base and positive growth of revenues.

Extensive experience with solution selling methodology.

Client Interface

Subject Matter Expert for building long relationships with internal and external clients.

Worked as a liaison with Service Management to resolve customer conflict and/or continued customer service needs.

Organizational Development

Recommended process changes that resulted in marked improvements for the engagement of cross-functional departments within the Sales organization.

Project Management

Managed multi-site complex product implementations.

Professional Experience

June 2012 to Current

Alpheus Communications Fort Worth, Texas

Enterprise Account Manager

Cold call B2B, attend networking events and partner events to secure new revenue.

Work with Sales Engineer to create a custom design for each prospect.

Coordinate with vendors on customer appointments and sell strategic products that include PRI, SIP, MPLS, Dark Fiber, VPN and Data Center solutions.

May 2010 to May 2012

AT&T Fort Worth, Texas

Regional Sales Manager

Lead a team of 7 outside Sales Executives and effectively managed 400 Enterprise accounts.

Established long-term relationships with customers and worked to retain current revenues along with increasing revenues.

Account research, forecasting and revenue reporting was presented to Executive leadership weekly.

Worked closely with Service Management to assist with moves, adds, changes and repair issues within the customer account base.

Met or exceeded annual objectives consistently.

September 2008 to May 2010

AT&T Fort Worth, Texas

Technical Sales Engineer II

Technical overlay partner to 4 outside sales Account Executives. Provided technical direction and support for strategic product offerings including PRI, MPLS, VoIP, VPN, Data Center, CPE and Cloud Services.

Attended client discovery and follow up appointments to determine the strategic needs of each client.

Assisted in managing the complex sales process to close business.

Tracking at 116 percentage of sales objectives when promoted to Regional Sales Manager in 2010.

September 2003 to September 2008

AT&T / SBC Fort Worth, Texas

Account Manager

Effectively organized and managed over 100 Enterprise accounts that carried total annual revenues of $5.2M.

Established long-term relationships with each customer to retain current revenues and increase revenues by up selling.

Designed and proposed strategic solutions to C-level Executives that included PRI, Pots, LD, MPLS and VPN.

Managed the complex sales process and negotiated contracts to close business.

Processed customer requests for moves, adds, and changes.

Achieved over 100 percentage of quota year over year.

Promoted to Technical Sales Consultant II in 2008.

April 2002 to September 2003

Curnyn Physical Therapy, Fort Worth Texas

Business Development

Cold called Orthopedic Surgeons and General Practitioners to maintain a full pipeline of new patient referrals.

Increased patient referral business by 100 percentage within the first 6 months.

Continued to provide excellent customer service and maintained long-term relationships with each physician.

September 1998 to September 2000

Allegiance Telecom, Inc Fort Worth, Texas

District Sales Manager

Lead a team of 7 outside account executives and a staff of 2 sales administrative employees.

Assisted in the design and proposal of custom solutions to C-level Executives that included PRI, Pots, LD, MPLS and VPN.

Managed the complex sales process and negotiated contracts to close business.

Forecasting and sales objectives presented to leadership weekly.

Consistently exceeded target objectives.

October 1995 to September 1998

American Telco, Inc Fort Worth, Texas

Account Executive

Cold called daily B2B which resulted in new sales revenues.

Attended 10-12 new customer facing appointments each week.

Sold switched and dedicated long-distance solutions with the goal of securing long-term agreements.

Education

Sam Houston State University,

Criminal Justice / Business Communications

The Knowledge Academy,

Project Management

Activities and Additional Info

Presidents Club - American Telco (1996-1998)

MVP - Allegiance Telecom (1999 Management National Conference)

AT&T Presidents Club - Pinnacle (2007)

Aledo Youth Basketball Board Member and Coach (2007- present)

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