High School Customer Service

Jason Hackle

Email: ********@****************.***

Address:

City: Pinetta

State: FL

Zip: 32350

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been employed with Winn-Dixie for eighteen years. I have held eleven positions during that time. Six of those positions including my current position have been in a management role. During my time at Winn-Dixie I have had an opportunity to develop many useful skills.

Educational Background:

High School Dipolma from Madson County High School, Madison FL 1/2001 to 6/1995 (General Education)

High School Dipolma from Winn-Dixie, Madison FL 1/2001 to 11/2012

High School Dipolma from National Registry of Food Safety Professionals, Madison FL 1/2001 to 11/2012

High School Dipolma from Daytona Beach Community College, Madison FL 1/2001 to 11/2012

High School Dipolma from North Florida Community College, Madison FL 1/2001 to 11/2012

High School Dipolma from Madison County High School, Madison FL 1/2001 to 11/2012

Job History / Details:

Professional Summary

I have been employed with Winn-Dixie for eighteen years. I have held eleven positions during that time. Six of those positions including my current position have been in a management role. During my time at Winn-Dixie I have had an opportunity to develop many useful skills.

Skill Highlights

Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Adaptive team player

Customer service expert

Strong organizational skills

Active listening skills

Large cash/check deposits

Store maintenance ability

Inventory control familiarity

Multi-Task Management

Work Experience

November 1994 to Current

Winn-Dixie Perry, FL

Co-Director and ten others

Since 2006 as Co-director, I share the responsibility for the day to day operations of the entire location. I supervise up to eighty five team members. My primary duty is to manage the fresh departments. The fresh departments include Deli,Bakery,Produce,Meat and seafood. I inspect and oversee food prep,food storage and inventory control. Additionally I assist the department heads in making accurate orders for supplies and fresh and frozen food products. I maintain a Food Safety Manager certification. Some of my secondary responsibilities include ordering and merchandising for the grocery and center store departments. I have experience reviewing and analyzing P&L statements. I find areas that need improvement and make the necessary changes to maximize profit. I write and coordinate the weekly schedule for all departments. As Co-Director I have daily contact with peers and managers by email and phone. Part of my job requires the completion of reports and audits that are submitted to supervisors. Other responsibilities include maintaining files and records for inspection by supervisors and state inspectors. I conduct staff meetings and record meeting minutes. Some of my other duties include counting the safe and cash management including preparing deposits. I review budgets and reports to ensure strict adherence to set guidelines. I have experience dealing with vendors and suppliers. I deal with customers on a daily basis and provide excellent customer service. Part of my job includes completing team member evaluations and counseling team members for poor behavior. I interview and hire new team members. On occasion I have terminated team members for poor performance that has not been corrected in a timely manner.

April 2005 to March 2006

Holiday Inn Express Madison, FL

Front Desk Clerk

I worked the front desk and answered the multi line phone. I made reservations and accepted payment from guest. Part or my job was to reconcile and transmit the credit card batches to ensure the hotel got paid. Also I set up the breakfast bar in the mornings. I gathered invoices and printed checks off the computer. In addition I would finalize and process payroll for all employees. i filled in for maintenance whenever that position was vacant. Those duties included, basic plumbing duties and general maintenance.

Education and Training

2010 Winn-Dixie,

Better to Best Management Improvement

This was an internal training program designed to improve management skills.

2009 Winn-Dixie,

Leading For Results

Leadership training coarse.

2008 National Registry of Food Safety Professionals,

Certified Food Safety Manager

1998 Daytona Beach Community College Daytona Beach, FL

Fire Fighting Minimum Standards Fire Fighting

I was trained in all skills necessary for entry level firefighter positions. I took and passed the Florida State Board Exam for fire fighting.

1996 North Florida Community College Madison, FL

Emergency Medical Technician

Gained skills necessary to become an EMT with a EMS provider

1995 Madison County High School Madison, Florida

High school diploma General Education

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