Customer Service High School

Phyilicia Moore

Email: ********@**********.***

Address:

City: saintpaul

State: MN

Zip: 55117

Country: USA

Phone: 651-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Objective: My objective is to work for a growing company who believes in promoting within and is currently looking for a hardworking, trustworthy, punctual and a self driven individual.

Educational Background:

High School Dipolma from saintpaul Technical college, Saint Paul MN 1/2001 to 6/2005 (business management)

High School Dipolma from Arlington senior high school, Saint Paul MN 1/2001 to 11/2012

Job History / Details:

Summary

Objective: My objective is to work for a growing company who believes in promoting within and is currently looking for a hardworking, trustworthy, punctual and a self driven individual.

Highlights

High customer service standards

Call center management experience

Strong problem solving ability

Negotiation competency

Experienced with Microsoft word/Excel

Experienced with working with modification/deed-In-lieu

Skilled in for-closures and short-sales procedures

Experienced with 10-key

Surpass working with multiple phones lines

Exceeds typing more than 60 wpm

Experienced with fax machines,scanner,printers and Email

Skilled in multiple soft ware including ucse and facs

well known of state and federal laws

Accomplishments

Promoted to senior collector after one year.

Recognized for making over 500 calls a day by hand.

achieve all goals that were set by superiors

validated track record for outstanding accomplishments which includes reaching my goals and providing excellent customer service.

Experience

11/27/2012 12:00:00 AM

11/27/2012 12:00:00 AM

11/27/2012 12:00:00 AM

December 2010 to November 2012

Greentree servicing Mendota heights, minnesota

customer service call center

My duties as account rep was find a resolution for our customer to start making payments on their outstanding loans.

My duties included but were not limited to calling different customers each day to eventually get them set up a payment plan for their delinquent car loans.

I also helped train new employees.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Properly directed inbound calls in phone queues to improve call flow.

Maintained up-to-date records at all times.

Provided accurate and appropriate information in response to customer inquiries.

March 2008 to November 2010

Alliance One Egan, Minnesota

Customer service call center

Helping customers find a solution to bring their delinquent accounts current.

providing information to customer on how to retrieve their vehicle after account is brought current.

Assisting eligible customers with deferments.

completing repossession procedure for accounts that requires it.

April 2005 to February 2008

IC systems Vadnais heights, Minnesota

Customer service call center

Handling customer disputes regarding their pay-pal accounts

Helping customers bring their pay-pal accounts current.

Closing pay-pal accounts if necessary.

investigating/reporting pay-pal fraud.

Assisting in training new employees.

Education

2015 saintpaul Technical college saintpaul, minnesota

business management

2005 Arlington senior high school saintpaul, minnesota

High School Diploma

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