Customer Service Operator

Joshua D Thomas

Email: ********@**********.***

Address:

City: Louisville

State: KY

Zip: 40272

Country: USA

Phone: 502-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified digital press operator with technician skills, 5 years experience. Searching for an opportunity to demonstrate my dedication and expertise in software-hardware customer support. Along with my ability to work independently and maintain high levels of productivity.

Educational Background:

High School Dipolma from Pleasure Ridge Park, Louisville KY 1/2001 to 5/2002 (Business)

Job History / Details:

Summary

Certified digital press operator with technician skills, 5 years experience. Searching for an opportunity to demonstrate my dedication and expertise in software-hardware customer support. Along with my ability to work independently and maintain high levels of productivity.

Skills

Managing small or large crews

Operating offset and digital presses and other machinery.

Quality control

Troubleshooting

Solid independent worker

Computer literate

Consistent work history

Solid communication skills

Strong organizational skills

Strong work ethic

Team player

Certified by HP in Operator and Share Maintenance

Good mechanical aptitude

Establishing goals and setting priorities

Flexible work schedule

Experience in printing operations environment

Customer service experience

Dependable independent worker

High school diploma

CPR certified

Accomplishments

Completed the Operator and Shared Maintenance training through HP in Andover, MA. (May of 2009)

Experience

11/27/2012 12:00:00 AM

June 2009 to November 2012

L&D Mail Masters New Albany, IN

Operator/ Technician

Knowledge of operating and maintaining the digital press machinery such as Hp indigo Press.

Profound knowledge about the printing industry requisites and responsibilities.

Ability of multitasking and performing quality work under pressure situations.

Met all productivity standards set by management (monthly targets/goals).

Excellent designing and color scheming skills keen attentiveness to detailing, accuracy and perfection.

Provide clients with various types of services.

Managed all inventory adjustments (consumables and parts kit.)

Excellent skills in planning, forecasting and problem solving.

Can easily cope with stressful situations and motivate fellow co-workers.

Ability to manage and execute a wide range of responsibilities in a limited time.

October 2006 to May 2009

Print Fulfillment Services Louisville, KY

HP Indigo Operator/Supervisor

Operated and maintain operations for ALL digital presses, including the iGen 3.

Supervised production and managed inventory.

Provided complete services in coordination and cooperation with the Commissioner and other PFS or related staff.

Provided a strong commitment to the Hewlett Packard. Operator/Shared Maintenance training course achievement and personal growth.

Attended several production meetings, conferences to shared my input and ideas for new markets.

Started as a receptionists, provided applications, performed job interviews and reviews for current employees.

June 2005 to October 2006

GSI Commerce Shepherdsville, KY

Supervisor/Shipping Clerk

Managed outbound and returns.

Coordinated different shipping process.

Making sure products were loaded on the right trucks and sent to the correct vendors.

Data entry.

Created and maintained spreadsheets on the growth and production of each department.

Identified product using LogPro/JDA software programs.

Multi tasked in other areas such as pick, pack, inbound, etc.

Inventory adjustments.

Worked with network printers in the system: start, restart, and transfer jobs.

Recognized and corrected problems created by profiling issues.

Coordinated work schedules.

Performed evaluations for all employees.

Provided the resources and tools for employees to be successful.

August 2004 to June 2005

Returns Department Shepherdsville, KY

Creditor/Receiver III

Credited over 200 items of merchandise back into the system within time constraints.

Ensured customer satisfaction for all external partners.

First line of contact for 34 partners.

Increased profit by 10 percentage in year ending 2004.

Recognized and corrected problems created by customers and vendors.

Received merchandise into the system.

Education and Training

May 2014 University of Louisville Louisville, KY

B.S Criminal Justice

Anticipated graduation in May 2014

Additional Information

ACTIVITIES

Completed the Operator and Shared Maintenance training. (May8th & May15th, 2009)

CPR training

Contact this candidate