Customer Service Project Manager

Steven Woodruff

Email: *********@********.***

Address: *** ***** **** **

City: Rio Rancho

State: NM

Zip: 87124

Country: USA

Phone: 505-***-****

Skill Level: Management

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUMMARY OF QUALIFICATIONS

* Top Secret and NATO Clearances, Department of Defense; Inactive

* Department of energy Q clearance; Inactive

* United States Air Force Veteran

* Exceptional management, customer liaison, and presentation skills and abilities.

* Experienced Project Manager, team player, and peer trainer. Works easily with others and knows how to achieve results through group and individual efforts

* Data driven decision maker and an experienced problem solver

* Computer proficient in Microsoft Office, Word, Excel, PowerPoint, & Outlook. Also proficient in SPC++

* Excellent skills in organization, oral or written communications, attention to detail and acquisition engineering support.

* Over 13 years of experience in USAF Acquisition, including Chief Systems Engineer on 2 Foreign Military Sales Programs simultaneously

* Over 8 years of experience in Process Engineering

* ISO 9000 Lead Assessor certification

EDUCATION & TRAINING

1989-1994 Air Force Institute of Technology Wright-Patterson AFB, OH

Masters Degree

Systems Management with a concentration in Federal Acquisition Programs.

1980-1982 University of Utah Salt Lake City, UT

Bachelors Degree

Mechanical Engineering

1978 Community College of the Air Force Maxwell AFB, AL

Associates of Applied Science Degree

Electronics Technology

Additional Training

* Squadron Officer School

* Acquisition Management

* Configuration Management

* Reliability & Maintainability Engineering Management

* Acquisition Planning and Analysis

* Acquisition Professional Development Program Certifications

* Level III in Systems Planning, Research, Development & Engineering

* Level III in Program Management

* Level I in Test and Evaluation

* ISO 9000 Lead Assessor Certification

* SPC++ For End Users

* Effective Listening Workshop

* 7-Step Problem Solving

* Training Skills Workshop

* Presentation Skills I

* Microsoft Project Quick Start

* Cost Management

PROFESSIONAL EXPERIENCE

Project Management

* Created and directed a team for a congressionally mandated risk reduction project and reported findings to program office management

* Developed alternative to vendor recovery plan for an improper tool configuration that eliminated impact to adjacent tools and reduced project time from 3 weeks to 2 weeks

* Experienced in preparing work schedules and assigning specific duties to the employees and reporting daily results to supervisors

* Monitored engineering design, development, and testing of two major ballistic missile and one aircraft programs. One contract proposal review resulted in savings of $110,000 per hour of review time.

* Technical program manager of two 50-person engineering teams to develop, produce, and deliver F-16 aircraft on two programs with a combined value of more than $3 billion. Recognized by superiors for chairing the

most successful design review in years

Communication

* Effective oral communications using phone, conference calls, individual and group meetings for training, facilitating & presentations

* Efficient written communications utilizing report writing and developing Power Point presentations.

* Writing, presenting, and defending white paper presentations for process and control limit changes

Customer Service

* Ability to resolve problems in a timely manner with personal and team efforts

* Superior listening and probing skills

* Professional and personable in relating with clients, coworkers, and vendors

* Ability to remain calm, patient, and productive in a fast-paced environment

* Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting contract requirements, and evaluation of customer satisfaction

EMPLOYMENT HISTORY

3/1997-10/2011 Intel Corporation, Fab 7-9, 11, and 11X Rio Rancho, NM $6100 per month,

45 hrs/week, Process Engineer, Supervisor Ron Quiet at 505-***-**** (may contact)

7/1976-7/1996 US Air Force Various Locations, final location Kirtland AFB, NM

$42822 per year, 45 hrs/week, Acquisition Engineer, Supervisor Major Christopher Swider

retired, location unknown)

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