clerical
Resume:
Guadalupe's InformationLocation: MELROSE PARK, ILTitle: AllStatus: Working but looking for something new Willing to Relocate: NoMember Since: 2011-07-05 Helpful Links
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****.******@*************.***
OBJECTIVE:
A position utilizing my customer service and clerical skills with opportunities for continued growth and advancement.
SUMMARY OF QUALIFICATIONS:
Over ten years of customer service experience in fast-paced, high customer volume environments. Highly skilled in professionally handling customers' questions and complaints. Experienced operating multi-line switchboard. Skilled in use of Microsoft Word, Excel, Access, and Illinois statewide database. Type 60 wpm. Demonstrated ability to handle responsibilities of Supervisor in Supervisor's absence. Bilingual English/Spanish; translator for Spanish customers.
EXPERIENCE:
NFI Industries, Bolingbrook, IL 09/01 to Present
Senior Customer Service Rep.
Perform customer service and clerical duties.
Compose and update weekly/monthly reports.
Maintain accurate records for customer recipients of merchandise.
Contact companies to follow up on orders sent and received.
Utilize Microsoft Word, Excel, and PowerPoint.
Oversee office, handle warehouse issues.
Performed Front Desk services and maintained calm professionalism at all times.
Greeted customers, handled inquiries, calmed irate customers
Operated switchboard for 50-person office.
Utilized fluency in Spanish and English to translate conversations between customers and staff.
Made 50-75 calls daily to successfully support outside 6-person sales team.
Scheduled an average of 25 appointments weekly.
Trained and supervised new customer service employees.
Set performance goals and conducted performance appraisals for associates.
Administered disciplinary action, when needed, in accordance with company procedures.
Supervised receipt of deliveries; sorting, ticketing, and stocking of merchandise; re-merchandising, and the reconciliation of all cash and inventory transactions.
Ensured warehouse is in compliance with standards of safety and facility maintenance
Handle other administrative duties as identified and/or directed by Management.
Handle all data entry for company records, receipts and transactions.
Confer with customers either by phone or in person to provide information about products.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills.
EDUCATION:
OBTAINED GED 1997
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