Customer Service Sales Representative
Resume:
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ROWENA
F.
Phone:
E-mail:
**********@*****.***
Address: http://www.beyond.com/RowenaF
CAREER
OBJECTIVE
Work
with a company that will benefit from my Customer Service and
Administrative skills and offer the opportunity for growth within.
SKILLS
PROFILE
Skilled in customer
service and telephone operations.
Resourceful, energetic,
competent, multi-task and results-oriented.
Work well as a team
member or independently.
Knowledge of effective
office systems and operations.
Good customer-relations
background.
Knowledge of and
experience with company mail procedures.
Proven excellent
communication, interpersonal, and organizational skills.
Competent using software
including: Windows, Word, Quickbooks, Excel, Email, and the
Internet.
Highly trained and
skilled in processing personal and confidential information.
Competent people person
with bilingual English-Tagalog skills.
EDUCATION
1989,
St. Paul’s College, Philippines
Computer
Secretarial
1985-1989,
St. Joseph’s College (H.S. Dept.), Philippines
High
School/ Diploma
WORK
EXPERIENCE
09/2007-
12/2007, Selectile of CA. El Monte, CA
Administrative
Assistant
Routed incoming calls to
proper staff members; took messages as necessary.
Sorted and distributed
incoming mail; prepared outgoing mail.
Data entry for in house
tile orders; typed and filed proposals.
Provided clerical
support to the human resource manager and staff.
02//2007-09/2007, AAPS,
West Covina, CA
Accounts
Payable/Admin Staff
Answered phone
inquiries; acted as customer service and sales representative.
Accounts payable invoice
processing.
Vendors check
preparation & account maintenance.
Data entry; generated
contracts, proposals, filtered e-mails.
Conducted electronic
background fingerprinting.
Reviewed & generated
weekly billing reports on a weekly and monthly basis.
Conducted classroom
trainings on "Power to Arrest & Weapons of Mass Destruction
Course".
Assisted with human
resource functions; interviewed recruited, directed employees with
records,
employment or training
related questions.
Prioritized work;
managed and performed company errands, such as bank withdrawals/
deposit
transactions, mail
pick-up (UPS mailbox), drop-off/ pick-up of security uniforms from
dry cleaner,
gas maintenance of 4
patrol cars, purchased office supplies.
Created/ edited memos,
reports, advertisements, fliers. Designed templates to automate
production of proposals,
reports, and other common correspondences.
Supported administrative
functions for the President and Vice- President of the company.
10/2006-01/2007,
Bankerswest Corp., City of Industry, CA
Post
Closing Clerk
Reviewed and processed
classified documents; ensured accuracy and completeness.
Scanned documents into
system; mailed requested documentation in a timely manner.
Relieved switchboard
personnel, acted upon related duties as requested.
11/2004-05/2005,
Kinyo Company Inc., La Puente, CA
Receptionist/
Technical Support
Performed all aspects of
customer service and satisfaction, including answering busy
multi-line phone system;
provided information for various products.
Troubleshooting;
assisted in resolving company product issues.
Responded to customer
inquiries, requests & complaints by phone & e-mail,
maintained
positive company image.
Issued RMA's; sanctioned
returns and exchanges of defective products.
Maintained and recorded
employees' vacation and sick time leaves.
Monitored and procured
inventory, office stationery, and kitchen consumables.
Coordinated conference
room, maintained tearooms and ensured reception area was well
presented at all times.
Organized and
successfully coordinated the company functions for staff and guests,
clients &
vendors;
stayed under budget.
Supported clerical and
order processing needs of sales staff.
Provided high-level
secretarial support to the Vice-President of Business Development,
Director
of
Marketing.
04/1999-02/2004,
IEBC, Pasadena, CA
Member
Records/ Benefits Processor
Efficiently managed
telephone and in-person inquiries related to membership enrollment
and
benefits information.
Processed documents for
microfilming; created, and maintained member files and records.
Processed insurance
premiums, COBRA, and disability extensions on health and welfare
eligibility.
Transacted emergency
relief requests; performed notaries act on approved applications.
06/1997-01/1999,
ICI Philippines, Manila, Philippines
Telephone
Operator/ Receptionist
Controlled phone and
voicemail system. Promptly answered telephone calls to reflect
professional
corporate image.
Evaluated telephone
systems and assisted in the implementation and testing of a new
telephone
system;
set-up and maintained internal phone & extension directory to
reduce misdirected calls.
Ensured all office
equipment functioned properly and company office well maintained.
Initiated calls in
behalf of executives and off-site sales staff.
Maintained employee
timesheets and attendance records.
Supported Executive
Assistant with word processing, inward/out mail, office equipment
order and
repair
follow-ups, vendor A/P and other special projects as assigned.
12/1996-5/1997
ICC Telecom/ BayanTel, Manila, Philippines
Telephone
Operator/ Call Center
Handled outgoing
international and national long distance calls.
Managed large call
volume; maintained accuracy, efficiency, and positive friendly
attitude.
Provided exceptional
customer service.
01/1996-11/1996,
TRACS Systems & Resources, Manila, Philippines
Office
Assistant/ Recruitment Staff
Managed reception area;
answered calls and inquiries.
Maintained confidential
files of applicants and employees.
Interviewed applicants
to obtain and verify information.
Coordinated applicant
testing; administered & scored employee aptitude, skills,
interest and
personality
tests.
08/1994-12/1995,
Lordon Management, Covina, CA
Office
Mail Clerk
Routed Mail; copied
documents.
Filed insurance
policies.
Collated management
reports.
Efficiently operated
copy and fax machines to reduce equipment misuse.
Performed related duties
as assigned.
TRAININGS/
SEMINARS
Notary Public for the
state of California (Los Angeles). February 2003- February 2007.
Completed 2-week
training program for Telephone Operator/Customer Service, Manila,
Philippines.
December 3-20, 1996.
Weapons of Mass
Destruction/ Power to Arrest Training Course/ Certificate of
Completion/
August
16, 2007.
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