Project Manager

Traci's InformationLocation: Mesa, AZTitle: Project ManagerExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2010-01-26 Helpful Links

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Traci L. Ewing6446-10 E. Trailridge Circle Mesa, AZ 85215 • 480-***-**** • ********@***.***

EXPERIENCE

JPMORGAN CHASE

Sr. Project Manager, Retail Financial Services, (Virtual Office), Feb 2001 May 2008

Played a key role in managing Retail Financial Services Desktop (FSD) application development. FSD is the portal interface utilized by all Chase banking/call centers in the United States.

Managed web development projects, resource forecasting, requirements, business proposals, accountability, timelines, and performance testing for Retail Financial Services development initiatives.

Coordinated all phases of Enterprise Change Management for application rollouts, which included creating change plans, tracking the deployment life cycle, attending approval meetings, and creating detailed summary reports for management.

Produced and maintained infrastructure, process improvement, and disaster recovery documentation.

Monitored financials and key project metrics to ensure quality on-time deliverables.

Developed resource allocation and financial reports used by business officers to manage budgets.

Created and tracked development service requests, and billed hours back to Retail Lines of Business.

Worked closely with IT Risk and Corporate Audit regarding application compliance and audit reviews.

BANK ONE

Manager, Retail Intranet Development Group, Phoenix, AZ, Jul 1999 Feb 2001

Virtually managed six web developers, which involved supervising resources, driving project schedule adherence, distributing workload, and conducting performance reviews.

Coordinated new project initiation, designs, requirements, development efforts, and testing.

Researched and implemented new tools to improve content management.

Collaborated with Retail Marketing to implement a new design for the Bank One Retail intranet site.

Intranet Developer, Retail Intranet Team, Columbus, OH, Sep 1998 Jul 1999

Developed intranet sites using MS FrontPage, HTML, Lotus Notes/Domino and Adobe Photoshop.

Partnered with clients to formulate requirements for new web design.

Functioned as the server administrator for the FrontPage/IIS web servers.

ROBERT HALF INTERNATIONAL

Consultant, (Bank One Credit Card Company), Columbus, OH, Aug 1997 Sep 1998

Led a team of intranet developers to collaborate on intranet solutions as well as redesign the Bank One Credit Card (BOCC) intranet site.

Partnered with BOCC business units to develop intranet requirements.

NASA WHITE SANDS TESTS FACILITY

Lead Web Developer, AlliedSignal Aerospace, Las Cruces, NM, Apr 1996 Aug 1997

Designed and developed the NASA White Sands Test Facility web site.

Interfaced with NASA management to plan web site design as well as development budget.

NASA JOHNSON SPACE CENTER

Communications Lead, Lockheed Engineering & Sciences, Houston, TX, May 1991 Apr 1996

Served as the communications liaison between Lockheed technical team and NASA.

Created technical documentation for NASA officials.

Coordinated all elements of large user meetings/software demonstrations at NASA.

EDUCATION

TEXAS A&M UNIVERSITY College Station, TX

Bachelor of Arts, Communications, May 1991

OTHER

Completed the Bank One Certificate of Management Program (2003).

Proficient in: Microsoft Word, Excel, PowerPoint, Outlook, Project, FrontPage, Access and Visio; Quickbooks; Lotus Notes/Domino; Adobe Photoshop; HTML; FTP; project management; web design; web development tools; technical writing; documentation; change management; business analysis; user and performance testing; event planning.

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