Customer Service Manager
Resume:
Matthew S. Smith *****.****@***.***
Columbus, OH 43212-2513
Objective
I am looking for an internship that will allow me to utilize and further develop my skills in computer science & engineering as well as
sales engineer, business analyst, or human computer interface.
Profile
Ten years dedicated customer service and problem solving experience.
Six years in team management as Office Manager and Lead Salesman.
Self motivated team member who enjoys problem solving.
Customer service and office administration skills.
Programming, computer networking, and additional computer knowledge.
Accomplishments
Trained and supervised salesmen and programmers.
Developed procedures, tools, and methods to improve office efficiency, sales closing ratio, and jobsite efficiency.
Sold, designed, programmed, and managed the installation of integrated systems that exceeded $100K.
Created a web enabled computer infrastructure for business operations.
Wrote custom software for the University of Dayton Police Department.
Contributed code to open source software projects.
Startup Weekend 2011 Team Business Plan competition winner.
Education
GPA 3.6
Ohio State University: B. S. Computer Science & Engineering
June 2013
minor in Entrepreneurship
Relevant Employment
2011
Ohio State University official Campus Tour App Team
designed main functionality / user experience
designed user interface
OSU Department of Electrical & Computer Engineering
defined / developed / implemented a solution for lab consultant scheduling and tracking
2011
3X Systems summer internship
recreated symptoms of product issues, as reported by customers
i.e. determined the nature of end-user issues in order to troubleshoot
wrote new & revised existing in house & end-user documentation
general debugging of the product
1999 - 2008
Progressive Audio, Sound Waves, Audio Etc..., Columbus / Dayton, Ohio
Office Manager
supervised all staff & daily operations
Lead Sales
Lead Programmer
programmed all lighting and control systems
trained installers to program remote control systems
System Designer
created custom integrated audio / video / lighting / control systems using
requirements definition, problem solving, and HCI skills
maintained a market leadership position by employing the most advanced
technology in such a way as to allow our systems to retain scalability and
flexibility amid a rapidly evolving environment
1995 - 2008
Entrepreneurship: office cleaning business
2000 - 2011
Entrepreneurship: Real Estate Leasing / Management
Additional Skills
Linux, Windows, MacOS, Solaris, and other various unix-like operating systems, Turbocad, Crestron, Lutron, AMX, C, C++,
Ruby, Java, SQL, (coding for) Android, various assembly languages
Contact this candidate