Customer Service Years Experience
Resume:
Title:MARY CORONA
**********@*****.***
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Name: MARY CORONA
Address: ***** ******* ***
City: NORWALK
State: CA
Zip/Postal Code: 90650
Country:
E-mail: **********@*****.***
Primary Phone: 562-***-****
Background
Most Recent Job Title: CALL CENTER CUSTOMER SERVICE
Most Recent Employer: NIELSEN
Career Level:
Availability or Timeframe:
Authorized to work in the US:
Security Clearance:
Do you have transportation:
Over 18: Yes
Education: Associates
Languages Spoken: English
Job Preferences
Desired Salary: Open
Willing to Relocate:
Desired Job Titles:
Desired Job Types:
Work Status:
Desired Shifts:
Desired Travel:
Category: Customer Service
Company Size:
Company Type:
Industry:
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Copyright c 1997- Lee Hecht Harrison, Inc.
Mary Jeannette Corona
9441 Burke St.
Pico Rivera, CA 90660
Cell: 562-***-****
Home: 562-***-****
****.*********.******@*****.***
Summary
Call center interviewer with 4 years experience maintaining high productivity rate in a
market research call center. Willingly accepted new challenges in a changing environment,
always meeting demands of corporate management team. Known for intelligence and creative
ideas that were implemented and enhanced performance.
Professional Experience
THE NIELSEN COMPANY, Hollywood, CA 2006-2010Research Interviewer
Conducted entertainment studies of major movie studio clients in the Hollywood call
center. Acted as liaison between management and employees. Attended daily meetings to
learn of important updates regarding study.
Accepted challenges in work environment, obtaining an above average critique of studies
Volunteered my time as taskforce, relaying important information to team
Organized call center materials, collecting necessary contact information of
prospective respondents
DOWNEY UNIFIED SCHOOL DISTRICT, Downey, CA2008-PresentSubstitute Noon-Time Activity Supervisor
Supervised 1st - 5th graders during lunchtime when supervisor called out.
Guided elementary students to lunch, excusing them for recess afterward
Handled all students in timely manner, providing discipline in accordance
with school policy.
STAFF PRO, Huntington Beach, CA 2006-2006Security
Staffed venues as security during concerts and performances in the Los Angeles area.
Checked bags entering into the venues.
Mary Jeannette Corona
9441 Burke St.
Pico Rivera, CA 90660
Cell: 562-***-****
Home: 562-***-****
****.*********.******@*****.***
Professional Experience
STAPLES, INC
., San Diego, CA 2005-2005Copy Center Associate
Responsible for opening files from disk for printing purposes and making signs.
Assisted customers in copy center, creating a returning clientele
Printed important documents for clients, achieving a high level of skills with office
equipment
TAYLOR RESEARCH, INC
., San Diego, CA 2005-2005Recruiter
Recruited participants,from company database, to attend focus groups. Screened
participants obtaining desired results for focus groups.
CALIFORNIA CREATIVE VISIONS, San Diego, CA 2003-2003Marketing Assistant
Marketed discount program to businesses throughout San Diego County. Updated Excel
spreadsheets, making detailed changes. Communicated to business our marketing
capabilities, gaining new clients for discount program
Education
AA Degree,
Theatre Arts, Cerritos College, Norwalk, CACurrently Enrolled
AS Degree,
Graphic Art, Platt College, San Diego, CA
2
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