Manager Technician
Resume:
Title:CAD/CAM Dept Summer Intern
********@*******.***
Document
Source below
NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: TX
ZIP:
CANDIDATE ID: 2931342
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 817-***-****
EMAIL: ********@*******.***
HOMEPAGE:
HOTTEST SKILLS: nt4, unix, inventory, dsp, mcse, network administrator, product, retail
REVISION: 08-SEP-02
RESUME:
NAME: Vincent Fagalde
ADDRESS: 105 Briar Oaks Ct.
CITY: Azle
STATE/PROVINCE: TX
ZIP/POSTAL CODE: 76020
COUNTRY: USA
EMAIL: ********@*******.***
PHONE:
CANDIDATE ID: 215767
CITIZENSHIP: US
Citizen
EDUCATION: Undergraduate Work
EXPERIENCE: 4
WILL RELOCATE: Open
RELOCATION INFO:
JOB WANTED: Any
RATE NEEDED:
HOMEPAGE:
COMMENTS:
HOTSKILLS: Administration of Citrix Metaframe, Citrix Resource Management Service and
terminal services on Windows 2000, NT4.0, and Unix UX/AIX systems
ESUME
Vincent A. Fagalde
105 Briar Oaks Ct.
Azle, TX. 76020
817/444-5452
(hm)
817/832-2525
(mob)
214/963-2238
(pgr)
********@**************.*******.***
********@*******.***
********@******.***
Computer Related
Win2000 Citrix Metaframe Terminal Server Citrix RMS
IE 5+ WinNT4 MS Office MS Outlook
Mac OS Netscape Win 95, 98
Employer
IBM
(Manpower Contractor)
Sep 00
-present
817/280-5843
Network Administrator
Administration of Citrix Metaframe, Citrix Resource Management Service and
terminal services on Windows 2000, NT4.0, and Unix UX/AIX systems in Windows
2000 environment. Prior work as Tier 3 consultant supporting a Windows 2000
rollout/migration for IBM at Bell Helicopter Textron, Inc. This includes
connectivity, network printer configuration, implementation of new IBM
IntelliStations, desktops, and T20/X20 ThinkPad laptops to all end users
(5000+). Enlisted as supervisor/lead for select member strike team to deploy
rollout at Bell Helicopter-Amarillo, TX. Responsible for inventory control,
implementation of units and peripherals, team management, escalated issues,
management liaison for rollout team, end-user education, desktop support,
configuration, implementation, and support of 1500+ software applications.
ACS Dataline
(contract)
Apr 00
-Sep 00
972/277-3440
Lead Technician
Lead Technician
for DSL and network cable crew contracted by SWBell.
Responsible for installation of DSL service in both residence and businesses.
Handled all technical assistance and second level troubleshooting for field
technicians, including telecom, PC related issues, connectivity, protocol
configuration, etc. Worked closely with SWBell supervisors on priority issues
in the field. Proficient with the Fluke DSP2000. Handled Cat 3 &5, fiber
optics, patch panels, routers, and voice.
Four Hays, Inc
. Apr 99-
Apr 00
817/460-
2180
Assistant Manager/Technician
Technical diagnosis and repair of automotive; including brakes, front-end
suspension, electrical and computer diagnosis, etc Assistant Manager over
lubrication center as well. Responsible for employee production, estimates,
repairs, inventory, vendor relations, customer relations.
Timespace Internet
(contract) Jan 99-
Apr 99
817/244-2732
#200
Supervisor/Trainer
Hired as support technician handling inbound calls in an OEM call center
supporting the Proteva and Dataplus line of PCs. Moved to second level tech/
trainer within one month and assumed duties of floorwalker. Became first shift
supervisor shortly thereafter. Reported directly to the call center manager.
Warrantech, Inc
. (contract)
Oct 98
- Jan 99
817/649-
7577
Technician
Technical support in a call center environment supporting retail PCs.
This position all aspects of support including hardware, software, work orders,
back orders; etcSupport covered several operating systems. Also handled 2nd
level escalations with priority customers.
Technical References
Mike Karels 817/280-4255 or 7699
David Hill 817/830-0030
Winston Ashford 972/262-0811
Jeff baker 817/860-3618
Education
Currently working towards completion of a degree
in Business Information
Systems as well as MCSE and Citrix certification.
Contact this candidate