Customer Service Manager

Angela Schline

Email: ********@*************.***

Address:

City: Glen Burnie

State: MD

Zip: 21060

Country: USA

Phone: 410-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am looking to build my career by working for your company, bringing with me my excellent customer service skills of over 16 years. I am a reliable employee that is eager to learn new things. I am a team player and also a leader. I hope you give me the opportunity to show my ability to better your company.

Educational Background:

High School Dipolma from Catonsville Community College, Catonsville MD 1/2001 to 6/1995 (General Studies)

High School Dipolma from Lansdowne Senior High School, Catonsville MD 1/2001 to 12/2012

Job History / Details:

Summary

I am looking to build my career by working for your company, bringing with me my excellent customer service skills of over 16 years. I am a reliable employee that is eager to learn new things. I am a team player and also a leader. I hope you give me the opportunity to show my ability to better your company.

Highlights

Reliable and punctual

Cash handling

Reliable team worker

Neat, clean and professional appearance

Delivers exceptional customer service

Engaging personality

Proven leader

Excellent multi-tasker

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

October 2012 to Current

Mcdonald's Glen Burnie, MD

Manager

May 2012 to September 2012

Sonic Edgewater, MD

Manager

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Resolved guest complaints promptly and professionally.

Followed all established restaurant practices and procedures.

November 2010 to November 2011

Mavenspire Annapolis, MD

Administrative Assistant

Answered multiple phone lines, help customers, copying, scanning, faxing, maintain office supplies and inventory, other tasks given by management.

September 2008 to May 2012

Chick Fil A Severn, MD

Assistant Manager/Team Member

Communicated clearly and positively with co-workers and management. Resolved guest complaints promptly and professionally.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Served fresh, hot food with a smile in a timely manner.

January 2006 to September 2007

Potomac Foods Aka Burger King Stevensville, MD

Assistant Manager/Store Manager

Education

Catonsville Community College Catonsville, MD

General Studies

Studied for two semesters and started working full-time

1994 Lansdowne Senior High School Baltimore, MD

High School Diploma General Studies

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