Customer Service Project Manager
Resume:
Jeff L Carbone
Email: ********@*********.***
Address:
City: Kent
State: WA
Zip: 98030
Country: USA
Phone: 253-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Objective: To gain a position that will utilize my skills and encourage my continued growth.
Educational Background:
High School Dipolma from HIGHLINE COMMUNITY COLLEGE, Federal Way WA 1/2001 to 4/2000 (Required Study)
Job History / Details:
Summary
Objective: To gain a position that will utilize my skills and encourage my continued growth.
Experience
March 2001 to Nov 2012
Vantage Radiology Federal Way, Washington
Systems Administrator
Support Novell, Win2003 server, Win2008 server, Win 7, Exchange 2007, Avaya VOIP Assemble, install, repair and maintain microcomputer equipment, peripherals, data communication, computer network systems and related hardware/software.
Provide technical advice/support as required for: moves, changes, expansion, upgrades, replacement of computer systems, peripherals, microcomputers/networks, related equipment and software, transmission media.
Monitor all transport and data communications systems.
Benchmark all systems and report problems and/or potential bottlenecks to keep the systems up to acceptable performance levels.
Maintain computer network documentation including cabling plan and wiring configurations.
Maintain network hardware, software, user access, directory structure, and volume use.
Troubleshoot, document, and follow-up on all problems to assure resolutions.
Coordinate vendor support as needed.
Provide assistance to and coverage for all other I.S.
staff.
12/3/2012 12:00:00 AM
Advise Supervisor/Manager
of potential problems, requirements for expanded services, and status of current systems on an ongoing basis.
Respond to all requests according to departmental standards.
Make recommendations for improvements in computer system.
Maintain inventory of computer hardware and software.
Consult with user to identify current operating procedures and clarify program objectives.
Read manuals, periodicals and technical reports to learn ways to develop programs that meet user requirements.
Maintain high standards of excellence in customer service.
Project manager for the move to a new building.
This includes Telecom, Network Infrastructure, Computers and peripherals.
12/3/2012 12:00:00 AM
Advise Supervisor/Manager
of potential problems, requirements for expanded services, and status of current systems on an ongoing basis.
Respond to all requests according to departmental standards.
Make recommendations for improvements in computer system.
Maintain inventory of computer hardware and software.
Consult with user to identify current operating procedures and clarify program objectives.
Read manuals, periodicals and technical reports to learn ways to develop programs that meet user requirements.
Maintain high standards of excellence in customer service.
Was instrumental in setting up Food Management program to increase capability of food delivery services.
October 1997 to March 2001
Valley Medical Center Renton, Washington
Technical Support Analyst
Support Novell, NT, Win 95, win98 operating systems.
Assemble, install, repair and maintain microcomputer equipment, peripherals, data communication, computer network systems and related hardware/software.
Provide technical advice/support as required for: moves, changes, expansion, upgrades, replacement of computer systems, peripherals, microcomputers/networks, related equipment and software, transmission media.
Monitor all transport and data communications systems.
Benchmark all systems and report problems and/or potential bottlenecks to keep the systems up to acceptable performance levels.
Maintain computer network documentation including cabling plan and wiring configurations.
Maintain network hardware, software, user access, directory structure, and volume use.
Troubleshoot, document, and follow-up on all problems to assure resolutions.
Coordinate vendor support as needed.
Provide assistance to and coverage for all other I.S.
staff.
July 1995 to October 1997
All Purpose Door Repair Wa.
Field Technician
Installed & repaired a variety of storefront doors.
Maintain high customer service standard.
March 1979 to July 1995
Valley Medical Center Renton, Wa.
Facility Engineer
Maintained the facility using a variety of skills: plumbing, electrical work, locksmith, pulling wire, kept the swimming pool in working condition and was a member of the hospital's hazardous material team.
Education
HIGHLINE COMMUNITY COLLEGE Federal Way, Washington.
Microsoft Certified Systems Engineer (MCSE) November 1999
Microsoft Certified professional Internet (MCP I)
Contact this candidate