Customer Service Sales

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Geramie

LeTourneauOrganized, energetic, multi-tasker eager to join your team.

Geramie LeTourneau

**** *. ******** ***

Phoenix, Arizona 85029

Email: ************@*****.***

Phone: 602-***-****

Objective:

To secure a Full time position within a successful company that can provide a challenging and fun work environment as well as the opportunity for continued learning and advancement.

Experience:

BBVA Compass Bank

Phoenix, Arizona 04/2006 - Present

Partnership Banking Manager (Promoted 12/2009 - Present)

Provide leadership for the Partnership Banking Program in the Districts/Region. Generate self-sourced Partnership Banking enrollment activities. Coordinate the partnership banking efforts in assigned region/market. Proactively market banking products and services to current and new organizations and companies in order to gain new customer relationships for the bank. Serve as the primary REACT source for Partnership Banking with the commercial and wealth management areas to identify opportunities and coordinate joint calling efforts. Present the program to customers and prospects; facilitate group presentations of the program for larger organizations and events that are worked by retail branch employees. Arrange for all marketing/sales materials needed for enrollment meetings. Support the District/Region by sharing expertise with branch employees, communicating proven successful practices and for observing coaching at on-sites and for call blocks. Work across all lines of business within the bank to discover and maximize experience while representing BBVA Compass in the market. Demonstrates exceptional customer service in person with current and prospective clients as well as through email and over the phone. Demonstrates a strong ability to multi task and preform under pressure to meet sales goals and deadlines.

Financial Sales Associate (Promoted 06/2009 - 12/2009)

Responsible for new account openings, cross selling of all bank products, and exceptional customer service. Achieve sales goals established by the manager through direct selling and referral of deposit, loan, and investment products and services. Maximize the sale of retail products to all customers not in a portfolio. Strengthen customer relationships through cross selling and up selling to maximize retention and income generation by contacting existing and prospective clients. Responsible for completing a consumer profile on new and existing customers in an effort to cross sell and refer all bank related products and services to the appropriate banking personnel. Maintain daily record of products sold and other management reports as required. Responsible for all aspects of consumer direct and home equity related products, to include detailed benefit description, application acceptance and processing, as well as closing. Ensure all account and loan documentation meets consumer and business lending regulations, laws and policies. Demonstrate commitment and dedication by encouraging the support of the entire team towards the attainment of branch goals. Assist customers with all service needs.

Customer Service Coordinator (Promoted 04/2007 - 06/2009)

Provide an exceptional customer service experience, Manage all aspects of the branch associate line and vault. Be aware of all sales campaigns and products offered to ensure branch associates are looking for sales opportunities. Responsible for training and identifying areas of weakness and work with branch associates to improve performance. Responsible for assisting with performance appraisals. Work with Branch management to prepare work schedules for branch staff according to model recommendations to ensure adequate staffing levels within the branch. Coordinate work flow to ensure that all work is properly completed. Coach branch staff to be aware of suspicious activity and transactions. Promotes sales awareness by demonstrating leadership and meeting sales objectives in all sales related activities. Ensure branch is within acceptable cash limits. Daily review of pending files. Performs all duties of a Sr. Teller as well as more complex transactions.

Sr. Teller (04/2006 - 04/2007)

Provide an exceptional customer service experience. Perform all paying and receiving functions within delegated authority levels. Serve as the primary customer service personnel in the branch. Make sales referrals to all line of business staff in the bank. Answer general branch telephone inquiries and refer to the proper channels if needed. Be actively involved in the migration of transactions to self-service channels. Make risk assessments on transactions based on delegated authorities. Support the branch team by obtaining referral goals and participate in targeted sales campaigns.

McDonald's Corp.

Peoria, Arizona 11/2004 - 04/2006

Manager

Maintain staffing levels during peak times throughout shift to ensure that all customer service guidelines are met. Provide an excellent customer service environment through zone management. Maintain employee morale through coaching and leadership. Follow all guidelines of Mcopco Corp. for food safety. Ensure that all employee certifications are met and that ongoing training and learning continues to be a primary focus for employee growth and advancement. Identify areas of opportunity for employees and work to help improve performance. Manage food waste and inventory to control cost of restaurant operations and increase profit. Communicate with other store managers to help improve customer service scores and manage customer service issues. Handle all store cash drawers and vault operations. Perform cash and change ordering from vault providers. Manage all daily cash logs and draw counts. Coach staff on losses and waste management to ensure the profit and growth of the restaurant.

Proficiencies:

10 Key

Microsoft Word

Microsoft Outlook

Microsoft Excel

Typing skills

Filing

Bookkeeping

Accomplishments:

2008 "Gold Club" Winner for top 10% of sales within the company.

Tri-Star Bank Conversion team member

Cash Recycler bank pilot program

Partnership Banking pilot program, now a bank wide position that created more than 50 new jobs within BBVA Compass Bank (USA only)

Member of "Teller Sponsor" Training program within BBVA Compass retail banking areas 04/2007 - 06/2009 for new hire teller training in the field.

Notary Republic (expires 2013)

Education:

Trevor Brown High School Phoenix, Arizona

1998 - 2002

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