Customer Service Quality Assurance

Adrian Reed

Email: *********@********.***

Address: **** ********** **

City: Eustis

State: FL

Zip: 32726

Country: USA

Phone: 352-***-****

Skill Level: Management

Salary Range: $27,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iADRIAND. Reed

1096 Vanderbilt Dr

Eustis, FL 32726

Phone 352-***-****

*********@********.***

OBJECTIVE

Seeking new challenges with a progressive organization, which offers opportunities for advancement while utilizing previous experience and skills that challenging my ability to multi-task, show flexibility, display a strong work ethics, commitment to excellence, meet business objectives and support commitments to customer service, employee development, continuous improvement that add to companyaiis expansion and long-term viability and success.

EMPLOYMENT HISTORY

Man-Tech

Materials Handler

Bagram, Afghanistan

04/12 aiiPresent

Assure efficient handling and recordkeeping fo raw materials and finished goods by performing the following duties. Organize, store and transport materials, parts and supplies to and from all departments as needed, to insure smooth and uninterrupted flow of the manufacturing process. Receives and verifies accuracy of incoming shipments. Sorts and places materials on racks, shelves, or in bins according to predetermined sequence such as size, type, or product code. Marks materials with identifying information. Pulls and distributes materials or other stock items in order to fill STAGING requests. Prepares merchandise for shipment, as required. Maintains accurate inventory records through the use of a stock card. Utilizes material handling equipment such as pallet jacks, forklifts, etc. Communicate any order changes to Warehouse Admin or Lead. Maintain accurate inventory count, perform end of day inventory count and submit reports to warehouse lead. Assist Warehouse Lead with delivery of cargo. Oversee truck loading operations to ensure all policies and procedures are followed accordingly.

MRAP Mechanic

Review specifications and other documentation to determine mechanical engineering requirements. Reviews mechanical, hydraulic, pneumatic, ventilation and/or instrumentation systems using analytical and investigative methods and techniques to ensure systems meet required specifications.

Gathers and correlates basic data and performs routine engineering research and development assignments involving calculations and relatively simple tests in order to develop new applications or upgrade existing hardware.

Fabrication and installation of mechanical and related equipment and routine systems in order to ensure conformance of product and systems with engineering design and customer specifications.

Evaluate field installations and recommend design modifications to eliminate malfunctions or improve equipment or system function.

Review and correct equipment to ensure that products are in accordance with proper engineering techniques and specifications.

Diagnosed malfunctions dealing with all major engine components, including electrical, suspension, hydraulic, steering, brake, and transmission.

Experienced performing inspections repairs and installation of armored kits on military equipment, and preventive maintenance on MRP vehicles to include but not limited to: Cougars, MATV, Maxx Pro, RG-31 and other related equipment.

MRAP University 4/12

Clearance : Secret

KBR aii Kellogg Brown & Root

Light & Heavy Wheel Mechanic

Balad & Adder Iraq

Aug. 20, 2011 aii Dec. 9, 2011

Diagnosed malfunctions dealing with all major engine components, including electrical, suspension, hydraulic, steering, brake, and transmission. Experienced performing inspections repairs and installation of armored kits for military equipment on M915A1 AM Generals, M915A2 aiiA3,A4, Freightliners,HET Transport Vehicles, PLS OSHKOSH Transport, 5 TON M939A1, 998, 1025, 1026, 1116, 1118hmvess, FMTV, and LMTV Vehicles. Experienced on Activity Hazard Analysis, Total Safety Task Instructions, HAZMAT Analysis and Procedures

Places and maintains decals on vehicles, checks and replaces batteries, rotates, repairs, and replaces tires, washes, polishes, and cleans interiors and exteriors of vehicles, drains, flushes, and replaces engine, transmission, and differential, grease and oils, checks, cleans, calibrates, and replaces spark plugs or glow plugs, cleans and replaces oil and air filters.

Performs in a variety of automotive activities such as organizational, direct, and general support maintenance, work orders, material documents, parts manuals, dead lined, deferred order parts, equipment dispatching, preventive maintenance production control, repair parts, supply, final inspection of work equipment, and quality assurance/quality control (QA/QC) technical assistance,

Deaf & Hearing Services

Sign Language Interpreter

Leesburg, FL 34748

Dec2010- May2011

Interprets/transliterates spoken language using American Sign Language or other manual sign system, and vice versa, to facilitate communication between hearing and deaf/hard of hearing individuals. Serve as a liaison between deaf/hard of hearing students, hearing students and instructors; and perform related work as required. Demonstrate sensitivity to and respect for a diverse population while maintaining cooperative working relationships.

Works effectively in teams with other sign language interpreters

Interprets lectures, discussions, announcements, conversations, meetings, events, and other spoken word situations using manual sign system appropriate for the language and the cultural background of deaf/hard of hearing students and staff.

Accurately Interprets deaf/hard of hearing studentsaii signs into fluent English for other students, faculty, and college staff.

Works with faculty and college departments to gain understanding of relevant concepts to better facilitate translation for deaf/hard of hearing students.

Provides information and orientation to deaf/hard of hearing students in emergency situations.

May utilize technologies to transcribe speech to text in classroom and other settings.

TC&C - Tag Courier & Concierge

Owner / Operator

Aug/2009-Present

Mount Dora, Florida 32757

TAG concierge services help busy people manage their lives more effectively. Providing personal concierge services to clients living in Central Florida. Provided administrative and clerical services in order to ensure effective and efficient operations in a professional manner. Oversees and manages all office procedures and other tasks as assigned by the supervisor. Performs administrative and office support activities. Which include but not limited to telephone calls, receiving and directing visitors, word processing, filing, faxing, and data entry, typing correspondence, reports and other documents while providing support to staff. Ensure that proper personnel are provided with the resources to make effective decisions. Performs a variety of Internet research functions and uses word processing, spreadsheets and presentation software.

Interact with clients, vendors and visitors while supporting staff in assigned project, based work.

Answer telephones and transfer to appropriate staff member.

Open, sort and distribute incoming correspondence, including faxes and email.

Sign for and distribute UPS/FedEx or similarly delivered packages.

Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing. File and retrieve client, records and reports.

KBR aii Kellogg Brown & Root

Light & Heavy Wheel Mechanic (Government Contractor)

Supervisor, Loyalty, Iraq

6/08 aii 5/08

Experienced performing inspections repairs and preventive maintenance on Ford F150, Volvo, Mercedes, Ford 250, Tahoe, GMC, Armored SUV, Nissan Trucks, All-Pro, and other various civilian trucks model. Also maintained 10 & 20k Genaertors. Repaired Site Fire equipment to include fire truck, and pumps. Ordered parts threw WSI maintenance website with Site Managers approval.

United States Armed Forces (ARMY)

118th Military Police Company (ABN) Fort Bragg, NC

21 S. F. Company (ABN) Fort Myers, VA - Pentagon Operations and Command Support, Washington D C

Liberty Iraq & Kandahar, Afghanistan aii Operation Task Force Panther

63B / 88M

Fort Bragg, North Carolina

8/00 - 8/04

Supervised unit maintenance on heavy and light wheel vehicles and on material handling equipment (MHE). Preformed recovery operations on gasoline and diesel fueled vehicles. (Prime movers designated as 5 ton or less and their associated trailers and associated items) Responsible for the combat mission readiness of government property; services, deadline reports as well as overall motor pool effectiveness. Maintained training, welfare, discipline, combats readiness and development of soldiers.

Tactical Combat Operations; participated in multiple operations: TFP/OIF/OEF/OND/. Preformed maintenance service and repairs on of FMTV, LMTV, 998-1026 Hmmves, and HEMTT. Experience on light wheel vehicles and in combat recovery operations.

Active support role with KBR, ITT, CSA-Kuwait, AT&T and other civilian support agencies

Determines material, equipment, and supplies to be used.

Transfers equipment and personnel from one project to another as necessary - (10/20 & 3rd shop)

Maintained light and heavy wheel trucks (2-5ton) including their trailers/generators

Inspected all equipment, maintained POL inventory, logged requested turn in parts

familiar with SAMS operations and FEDLOG

Conducted inspections and services with daily/weekly/monthly PMCS checks

Instructed/supervised subordinates in appropriate practice

Supervised, planned and organized work area layout

Implemented policies/procedures/safety tasks

Skills and Abilities:

Computer literate with good writing, analytical and problemaiisolving skills.

Knowledge of principles and practices of organization, planning, and general administration.

Ability to operate standard office equipment.

Ability to follow oral and written instructions, while communicating effectively

Excellent Communication Skills both written and oral Great Customer Service Skills

LANGUAGES

American Sign Language - for the deaf or hearing impaired (ASL & SEE)

REFERENCES Professional References Available Upon Request

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