Customer Service Medical Billing

Amy Watts

Email: ********@****************.***

Address:

City: Broomall

State: PA

Zip: 19008

Country: USA

Phone: 856-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My goal is to move into a medical billing or insurance position with my new degree. I graduated my program with a 3.95 GPA. I am scheduled to take my CPC exam in December and will be certified. I have a lot of experience with ICD-9 and CPT-4 coding as well as UB-40s and EOBs as well as EHR technology. I am a service oriented person and have a 14 years of experience with customer service and solving problems. I believe that my skills will benefit any employer. I intend to continue my education with the new ICD-10 coding that will soon be mandatory.

Educational Background:

High School Dipolma from Delaware County College, Media PA 1/2001 to 5/2012 (Medical Billing and Coding)

High School Dipolma from Camden County College, Media PA 1/2001 to 12/2012

High School Dipolma from Rutgers University, Media PA 1/2001 to 12/2012

High School Dipolma from Triton High School, Media PA 1/2001 to 12/2012

Job History / Details:

Professional Summary

My goal is to move into a medical billing or insurance position with my new degree. I graduated my program with a 3.95 GPA. I am scheduled to take my CPC exam in December and will be certified. I have a lot of experience with ICD-9 and CPT-4 coding as well as UB-40s and EOBs as well as EHR technology. I am a service oriented person and have a 14 years of experience with customer service and solving problems. I believe that my skills will benefit any employer. I intend to continue my education with the new ICD-10 coding that will soon be mandatory.

Licenses

Certified Medical Biller and Coder

Skill Highlights

Maintains strict confidentiality

Extensive anatomy/physiology knowledge

Electronic Medical Record (EMR) software

ICD-9 coding

Medical billing software

Good written communication

Exercises good judgment

Experienced in a Long Term Care Facility

Experienced in Microsoft programs

CPT and HCPCS coding

Interpreting instruction

Quality assessment of coded data

HIPAA compliance

Strong work ethic

Team player with positive attitude

Deadline-driven

Knowledgeable about all clerical duties such as e-mail, telephone communications and faxing etc.

Professional Experience

January 2007 to January 2012

Susquehanna Bank DV Wayne, PA

Branch Operations Supervisor

Manage teller line staff of at least three tellers providing mentoring as well as weekly meetings and yearly staff reviews

Perform teller audits monthly including bait and dye pack verification, as well as audits of all negotiable instruments such as official checks, travelers checks, safe deposit box keys and gift cards which has resulted in a 93 percentage audit rating

Follow security procedures to reduce risk to bank as well as make suggestions to security on different issues within the branch

Create schedules based on branch needs

Cross sell products for the benefit of the customer as well as make outbound customer service calls

Reconcile teller cash settlement sheets to reports every day Process all "Cash Items" or "Return Items" and reconcile totals weekly to the G/L account as well as reconciling other various general ledger accounts

Maintain logs on traveler's checks, cash items, and all disaster recovery documents

Organize and conduct branch meetings Implement all filing systems as this was a new branch

Perform collections for accounts that are overdrawn and charge off as per procedure

Prepare and administer yearly reviews for employees

Provide secretarial support to the Vice President as well as the platform staff

January 2003 to January 2007

Hudson City Savings Bank Cherry Hill, NJ

Head Teller

Managed Teller Line and all cash transfers

Performed deposits, withdrawals, check cashing, and term changes on CDs

Counted and inspected all incoming and outgoing cash shipments

Opened new accounts and IRAs for customers

Transmitted wire transfers and cash advances

Performed all clerical duties such as filing and customer phone calls.

2002 to 2003

Sherwin Williams Marlton, NJ

Customer Service Associate

Assisted customers in choosing their paint color and type.

Took inventory and unloaded shipments.

Mixed paint and handled all cashier duties.

January 1999 to January 2002

Kennedy Health Care Center Turnersville, NJ

Food Service Worker

Assisted chef in preparing meals for patients.

Made sure patient's dietary restrictions were followed.

Cleaned and sanitized kitchen.

Helped patients to and from the dining room facility

Participated in activities with the residents of the facility

Assisted the nursing staff with feeding the patients

Education and Training

2012 Delaware County College Media, PA

Certificate of Medical Billing Medical Billing and Coding

Delaware County College Presidential Academic Achievement Award for each semester I attended

3.95 GPA

Health Information Administration coursework

Coursework in Medical Coding and Billing as well as Medical Terminology

I graduated from this certification in May 2012, and I am scheduled to test to become a Certified Professional Coder in December 2012

2003 Camden County College Gloucester, NJ

Biology

2002 Rutgers University Camden, NJ

Biology

2001 Triton High School Runnemede, NJ

High School Diploma College Prep

Member of INTERACT Club

Three time recipient of Triton's Principal Academic Achievement Award

Contact this candidate