Manager General

Confidential User

Email: ********@**-*******.***

Address:

City: Independence

State: MO

Zip: 64055

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High energy Front Office Manager focused on promoting customer satisfaction through exceptional service and thirty years experience in all departments of a full service hotel. Courteous and professional with a great sense of humor.

Educational Background:

High School Dipolma from United States Navy, Navy Yard City WA 1/2001 to 10/1981 (Flight Deck Emergency Rescue)

High School Dipolma from School of the Osage, Navy Yard City WA 1/2001 to 12/2012

Job History / Details:

Summary

High energy Front Office Manager focused on promoting customer satisfaction through exceptional service and thirty years experience in all departments of a full service hotel. Courteous and professional with a great sense of humor.

Highlights

Staff management

Operations management

Hospitality expertise

Hire and train staff

Forecasting and budgeting

Guest satisfaction improvement

Accomplishments

Created and conducted weekly Hotel Safety Training Program for hourly and supervisory employees (2010-2011)

As Loss Prevention Manager, hotel staff accomplished 288 days accident free (2011)

Employee of the Year (1988)

Employee of the Month (1988 and 1984)

Guest Satisfaction Award (1991)

Manager of the Quarter (1991 and 2002)

Completed Dale Carnegie's Public Speaking training (1994)

General Manager Community Service Award (1996)

Marriott's Breakthrough Leadership recognition (2012)

Experience

November 2000 to October 2012

Overland Park Marriott Overland Park, KS

Front Desk Manager/Director of Loss Prevention/Night Manger

Managed front desk staff, improved guest satisfaction, administered hotel's general liability claims, promoted associate safety program, managed hotel during overnight operations.

May 1997 to December 2000

Overland Park Fairfield Inn by Marriott Overland Park, KS

General Manager

Managed 134 room hotel making a 54 percentage house profit.

December 1995 to May 1997

Merriam Fairfield Inn by Marriott Merriam, KS

General Manager

Managed 134 room hotel with $2.5 million annual revenue. Recognized with Marriott's Community Service Award at annual Marriott General Manager conference. Active with Merriam Chamber of Commerce, Habitat for Humanity,

September 1994 to December 1995

Overland Park Courtyard by Marriott Overland Park, KS

Assistant General Manager

Daily management of housekeeping, front desk, restaurant, and engineering departments. Exceptional performance resulted in promotion to Fairfield Inn General Manager position.

July 1993 to September 1994

South Kansas City Courtyard by Marriott Kansas City, MO

Operations Manager

First person to take this newly created position in this hotel, successfully merging front desk and restaurant operations.

January 1992 to July 1993

Overland Park Courtyard by Marriott Overland Park, KS

Housekeeping Manager

Created resourceful management techniques balancing hotel cleanliness needs with exact staffing levels.

May 1990 to January 1992

Kansas City Airport Marriott Kansas City, MO

Catering Service Manager

Managed weekly banquet event planning meetings, banquet dinners, formal ballroom events, audio-visual equipment set up. Achieved highest guest satisfaction scores in the Marriott mid-west region.

May 1989 to May 1990

Kansas City Airport Marriott Kansas City, MO

Marriott Management Internship

Successfully completed the front desk and housekeeping management internship program learning staff management techniques, guest satisfaction practices and revenue management resulting in first position in Marriott management.

December 1987 to May 1989

Kansas City Airport Marriott Kansas City, MO

Bell Captain

Managed Bell Staff, luggage handling, shuttle transport for guests and general guest services. Awarded Kansas City Airport Marriott Employee of the Year (1988), improved guest satisfaction 12 percentage in one year.

October 1982 to December 1987

Marriott's Tan-Tar-A Resort Osage Beach, MO

Bellman/Assistant Bell Captain

Managed luggage handling, shuttle bus drivers, promoted local attractions and restaurants in a 1,000 room resort. Promoted from van driver to Assistant Bell Captain within 18 months, earned associate of the month 2 times during 5 years.

Education

1981 United States Navy,

Flight Deck Emergency Rescue

Meritoriously promoted to Third Class Petty Officer within two years of enlistment.

1977 School of the Osage Lake Ozark, MO

High School Diploma General Education

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