Manager Office

April Shoemaker

Email: *********@********.***

Address: ***** ******* ***

City: Castro Valley

State: CA

Zip: 94546

Country: USA

Phone: 510-***-****

Skill Level: Experienced

Salary Range: $45,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

April Shoemaker, M.A.

19002 Stanton Ave, Castro Valley, CA 94546

510-***-**** (cell)

*********@********.***

Summary of Qualifications

Excellent communication skills, including public speaking, and over twenty years of writing experience including producing my own newsletter and providing technical writing for numerous companies. Highly skilled in office management in various office settings.

Relevant Professional Experience

Entrepreneurial: Life coaching, freelancewriting, editing, and training (1980-2006; present); Massage Therapy(1986-2006; present).

Staff Member for Landmark Education: Mediator between staff at 40 Centers worldwide and World Headquarters as Receptionist and manager of Statistics. Utilized Microsoft Office Suite, Outlook, and several in-house software packages. Receptionist at WHQ (2006-2008). Centers Statistics and Event Scheduling Administrator at WHQ (2008-2011). Corporate Communication Administrator (Oct 2011-Feb 2012).

Technical writer and editor for General Motors: Utilized ArborText software and Global English to edit service manuals for hard and web copies. Data coordinator and resource person for database problem-resolution.Initiated an in-house newsletter to increase communication and community in our office. TPI 248-***-**** (3/98-1/99 per contract) and IPG Services 248-***-**** (2/1/99 to 6/29/01).

Technical writer:Wrote training manuals for bank tellers to use in-house software. Relocated to NC within 6 months of hire date to be part of a newly formed RD office. Created an in-house newsletter to increase communication and community. Initiated program to integrate graphics into our manuals. Received Service Excellence Award. [Citicorp Information Services] Wrote training manuals for our in-house software, and trained dental office staff locally and in Chicago. Created newsletters to share short-cuts and word-processing tips to improve efficiency and to generate teamwork. [Dental Office Systems] (1982-1987). Education

M.A. in Guidance and Counseling at Eastern Michigan University, and B.A. in Psychology at University of Windsor with focus on NLP, Family Therapy and Cross-Cultural Counseling. Classes in editing and writing, including Global English and newsletter writing. Classes in interpersonal skills, stand-up comedy, team-building, and leadership. Dale Carnegie graduate. Avid reader of books to expand my knowledge and skills in all areas of life. Extensive Landmark Education training including powerful Communication Courses, Self-Expression and Leadership, Introduction to Leadership programs, and numerous seminars and leadership training courses. est in 1984; Landmark Forum in 2000. Production Supervisor for Seminars and Courses, Introduction Leader and Coach for several 6-month programs, Self-Expression and Leadership Coach for several 3-month programs; on Finance Team in Detroit Center for a year at Landmark Education (2000-2006).

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