Customer Service Data Entry

Eric Alfredson

Email: *********@********.***

Address: ***** * ******* **

City: Avondale

State: AZ

Zip: 85392

Country: USA

Phone: 602-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

Customer Service Data Entry Knowledge of Office Equipment (Co Confidential Correspondence and D Document Creation and Maintenanc

Educational Background:

Bachelors Degree, Business Administr

Illions Collage, 08/2001 - 12/2004

Jacksonville, IL

Not Selected,, Not Selected

Job History / Details:

SUMMARY

Administrative support professional with over 6 years of professional experience and a Bachelor Of Science Business Administration. Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry and accounts receivable. Communication skills demonstrated through verbal and writing abilities, client relations and customer service skills Strong computer literacy with a proven track record of mastering major computer applications.

* Knowledge of computer software applications Microsoft Word, Excel, Power Point, and Outlook ATLAS (State of Arizona Mainframe Database Automated Case Management System)., Knowledge of interpreting court orders, judgments, and leans., Skilled in analyzing and interpreting legal documents and data, court orders, judgments and leans applicable to child support enforcement activities

* Familiarity of Interviewing techniques, principles and procedures., Familiarity with Preparing administrative documents and cases required for child support enforcement oriented activities., Experienced in using automated information and case management systems

* Informed of Legal assisting, legal administration tasks, court process, and Case management principles/ techniques applicable to child support activities., Knowledge of both written and verbal communication techniques., Knack for establishing and maintaining effective working relationships.

* Know-how to collaborate with others or work independently with established guidelines and follow policies and procedures as related to job duties and data reliability and accuracy., Ability to prioritize duties, maintain and organizing case loads to meet timelines, and performance measures, Ability to prioritize duties, maintain and organizing case loads to meet timelines, and performance measures.

* Capability to Build and maintain professional work relationships., Ability to collaborate with others or work independently with established guidelines and follow policies and procedures as related to job duties and data reliability and accuracy

EMPLOYMENT SUMMARY

Child Support Enforcement Tech II - 2006 to Present

State of Arizona Department of Economic Security Child Support Enforcement, Phoenix AZ

Under general supervision from a CSE Unit Supervisor, perform administrative office related work and varied more complex, non-routine clerical duties of average difficulty in support of a child Support Enforcement unit, File room or mailroom.

Analyze and interpret court orders and Judgments. Enter Judgments and Orders in atlas. Record judgments and orders with county recorder's offices. Update the automated case management system with proper address and other information. Act as a delivery system for the unit, on out-bound and in-bound reports, correspondence, mail and faxes. Pull and paper files and correspondence /requested by unit staff or external customers

Distribute and assign files to officers Using Microsoft Word and Excel created and updated logs and spreadsheets for tracking and long of Deposits, Judgments and Orders.

Analyze and interpret legal documents/date. Accountable for Marinating and creating files in an organized manner according Federal, State and Department policies. Responsible for Precise filing and collating of all incoming documents and case files. Conducting research and update information utilizing automated information case management systems. Prepare closed case files for archiving.

Respond to customer's requests and inquiries via phone email or fax. Provide efficient customer service that builds and maintain an effective working relationship with co-workers, Management, legal staff and external customers. Data entry into Atlas and Microsoft Office by using a terminal/ personal computer.

Review and analyze case files for next action. Responsible for Categorization, Researching and routing of all incoming mail for DCSE. Research returned mail due to invalid addresses. Greet and providing efficient customer service to in coming customers by assisting with completion of applications and/or forms.

Answer switchboard/ phone and refer to the appropriate person following administration and office.

Transfer or route cases files to appropriate location by following agency and office procedures. Take in payments from customers and issue receipt. Verify and log Deposit. Enter payments from customers into ATALS to document and credit to customer account.

Utilize fax machines, copiers, and calculator's mail jogger AND indusial high-speed mail opener. Complete required statistical reports and/or status reports as requested.

2005 to 2005

Maricopa County Environmental Services, Phoenix, AZ

Interpret maps and verbal/written instructions

Maintain accurate records of treatment sites

Microsoft Word, Microsoft Excel

Operating a county vehicle

Perform mosquito abatement treatments

Administrative AssistantEEO Office - 2004 to 2004

Illinois Toll way System, Downers Grove, IL

File and organize Confidential Records

Assisted in training of employees

Assisted EEO officer with various administrative duties

Coordinators Office - 2002 to 2003

Illinois School for the Deaf, Jacksonville, ILCreated Community Work Opportunity Book

Utilized Coral Word Perfect

EDUCATION

Bachelor of Science, Business Admiration - 2004

Illions Collage, Jacksonville, IL

GPA: 3.0

Associate, Liberal Art - 2001

Licon Collage, Licon, IL

GPA: 3.0

HONORS

* Eagle Scout Rank, Boy Scouts of Amarca

* Order of The Awero, Boy Scouts of America

* Deans List, Liclon Collage

Contact this candidate