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Customer Service Manager

Location:
Lexington, KY
Posted:
November 30, 2012

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Title:Director

abptu4@r.postjobfree.com

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NAME: Jared Seymour

ADDRESS: **** ******** ****

CITY: Lexington

STATE/PROVINCE: KY

ZIP/POSTAL CODE: 40503

COUNTRY: USA

EMAIL: abptu4@r.postjobfree.com

PHONE: 859-***-****

CANDIDATE ID: 209067

CITIZENSHIP: US

Citizen

EDUCATION: Technical Institute

EXPERIENCE: 12

WILL RELOCATE: Open

RELOCATION INFO: any major metro city in the USA or worldwide

JOB WANTED: Any

RATE NEEDED:

HOMEPAGE:

COMMENTS:

HOTSKILLS: Systems - Network Admin, DBA, Programmer, Developer, Anylst

ESUME

3449 Lannette Lane

Lexington, Kentucky 40503-4130

United States

Home: 859-***-****

Email: abptu4@r.postjobfree.com

CAREER GOAL

To obtain preferably a management or supervisory level position in Systems /

Networking,

Database Management, and/or work as a Developer, Programmer, or Analyst. In

short any

role that will challenge my talents, and skills.

EDUCATION

MCSE CERTIFICATION TRAINING

NEW HORIZONS COMPUTER LEARNING CENTER

Lexington, Kentucky USA

(1998

- 1999)

Courses Taken:

* SQL Server 6.5 & 7.0, Windows NT 4.0 Administration, Windows NT 4.0

Enterprise,

Windows NT 4.0 Workstation, TCP/IP, and Networking Essentials

LEXINGTON COMMUNITY COLLEGE

Lexington, Kentucky US

Attended (1996

- 1998)

WORK EXPERIENCE

PRESENT WORK EMPLOYMENT (

APRIL 2001

- PRESENT)

Sneezing Dragon Software & Consulting, LTD

- Director of Technical Services -

Lexington,

KY

Computer Related Experience

* Configuring, troubleshooting, optimizing, etc. of Windows 9x, Windows NT,

Windows

2000 (Pro Server), Windows Me, & Windows XP based systems both hardware and

software

* In Person, via phone, email, or web based consulting building stand alone

units, &

and networks

Other Related Experience

* Sales & Marketing of software developed by Sneezing Dragon Software &

Consulting, Ltd.

* Sales & Marketing of consulting work to be done by Sneezing Dragon Software

&

Consulting, Ltd.

CONSULTING WORK EMPLOYMENT (

1998

- 2001)

Maxim Group, Inc

. - Computer Consultant - Louisville, KY

Computer Related Experience

* Program in HTML, XML, Java, Visual Basic, PLSQL, C, C++, and Visual C

* In Charge of: the conversion of the hardcopy form of the State of Kentucky

Doctors &

Nurses Book of Procedures, and the State of Kentucky Clinical Administration

Guide to a

digital MS Word Document, and HTML formats

* In Charge of: Help to create the Kentucky Information Highway or better know

as to

most of us the State of Kentucky government Intranet System, & helped integrate

the

Kentucky Clinical Administration Guide, & Kentucky Doctors & Nurses Book of

Procedures

Other Related Experience

* Once a week: Met with a council of 10+ people from the State of Kentucky

Nurses Board

to review changes, upgrades, etc. to the Adminstration Guide, and Book of

Procedures,

where I got feedback, and revised copies of pages for update

* Coordinated efforts of revision work with some 20+ people statewide via

email,

telephone, & in person

* Gave performance updates, & reports to superiors once a week at the start of

employment for the first few months the twice a week for the remaining time

Clear Channel Communications - Temporary IT Director - Lexington, KY

Computer Related Experience

* Perform disaster recovery, (solely) administer, & troubleshoot a Novell

server

network, with a Windows NT 4.0 server, Microsoft Exchange server, (14) Prophet

Systems

Innovations, Inc. automated playback radio broadcasting servers, (4) Associated

Press

Prophet Systems Innovation, Inc. wire servers for news, & (2) Windows 98 based

servers

for dialing into the network from the exterior using Laplink 7.0 & PC Anywhere

3.0

* Reroute & troubleshoot networks, servers, & workstations for better

connectivity and

faster transmition speeds on a T1 network using TCP/IP, IPX/SPX, Proxy, &

Netbeui

* Solely administer & toubleshoot Lucent Technoligies Intuity (Unix based)

server

* Administer & troubleshoot Lucent Technologies Definity phone system

* Solely administer & troubleshoot a security card reading custom system

* Administer & troubleshoot heating / air conditioning server in a Windows 9x

environment

* Reroute and troubleshoot network cabling, routers (i.e. Cisco Systems, SMC),

hubs

(i.e. Cisco Systems, SMC, etc.)

* Program in HTML, XML, Java, Visual Basic, PLSQL, C, C++, Access, and Visual C

* Configure & Maintain Arbitron marketing, and accounting software packages

for a

network of 30+ users on each individual users PC & over a network

* Troubleshoot: inkjet, & laser printer problems in DOS (5.x - 7.x); Windows

3.x;

Windows 9x; Windows NT 4.0

* Configured Printers: Print Shop Deluxe, Print Artist (3.0, 4.0); Print

Master Gold;

Lotus 123; Lotus Notes; Microsoft Outlook; Scopus, Microsoft Exchange;

Microsoft word

(3.x - 2000); Wordperfect (5.0 - 2000); Lotus Wordpro 97

* Data Entry: Microsoft Excel; Microsoft Access; Wordperfect; Microsoft Word

Quattro

Pro; Fox Pro; various other systems

* Built & configured several Windows NT 4.0 some with Microsoft Exchange

Server, some

with various other purposes units for Business

* Built & configured several Unix Server units for Business

* Built & configured many servers, workstations, & stand alone units in

Windows 3.x;

Windows 9x; Windows NT 4.0; Unix from raw components, Dell, Compaq, HP, IBM,

Packard

Bell, Sony, and/or pre-made hybrids

* Built & configured many network servers & workstations using TCP/IP,

IPX/SPX, Proxy,

& Netbeui

* Built & configured many networks using Ethernet in a LAN/WAN environment;

also

(simple & complex) for business

* Troubleshooting, administration, and disaster recovery of SQL 6.5, and 7.0

servers

* Conducted training on Arbitron Finance, Sales, & Marketing Software for a

sales staff

of 35+ people

* Conducted training on various other components of the network, systems, &

database

architecture

Other Related Experience

* I was the complete IT department in one person

* Performed two disaster recoveries of the entire computer operations due to

power

outages

* Helped Disk Jockeys and road crew at remote sites with sound setup and

administration, and remote DJing

* Work both supervised rarely and unsupervised most of the time, in both a

team

environment on few issues, and in an individualized environment most of the time

* Public relations amongst other Clear Channel location is various US cities,

and PR

with the Home Office

* Conducted registration of Clear Channel Employees for IT training

* Customer service & support, client registration for seminars, bookkeeping,

shipping &

receiving manager, filing, collating, mailing & inventory control manager

Lexmark International, Inc

. - Technical Support Services - Lexington, KYComputer Related Experience

* Troubleshoot: inkjet, & laser printer problems in DOS (5.x - 7.x); Windows

3.x;

Windows 9x; Windows NT 4.0

* Configured Printers: Print Shop Deluxe, Print Artist (3.0, 4.0); Print

Master Gold;

Lotus 123; Lotus Notes; Microsoft Outlook; Scopus, Microsoft Exchange;

Microsoft word

(3.x - 2000); Wordperfect (5.0 - 2000); Lotus Wordpro 97

* Data Entry: Microsoft Excel; Microsoft Access; Wordperfect; Microsoft Word

Quattro

Pro; Fox Pro; Specialized call keeping system

Other Related Experience

* Talk directly via phone to customer from all over the USA and Canada and

give them

customer support regarding Lexmark, & IBM Printers

Remedy Staffing Services, Inc. - Clerical, Technical Consultant - Lexington, KY

Computer Related Experience

* Reroute and troubleshoot network cabling, routers (i.e. Cisco Systems, SMC),

hubs

(i.e. Cisco Systems, SMC, etc.)

* Program in HTML, XML, Java, Visual Basic, PLSQL, C, C++, Access, and Visual C

* Troubleshoot: inkjet, & laser printer problems in DOS (5.x 7.x); Windows

3.x;

Windows 9x; Windows NT 4.0

* Configured Printers: Print Shop Deluxe, Print Artist (3.0, 4.0); Print

Master Gold;

Lotus 123; Lotus Notes; Microsoft Outlook; Scopus, Microsoft Exchange;

Microsoft word

(3.x 2000); Wordperfect (5.0 2000); Lotus Wordpro 97

* Data Entry: Microsoft Excel; Microsoft Access; Wordperfect; Microsoft Word

Quattro

Pro; Fox Pro; WCIS; private made database for the American Probation & Parole

Association (APPA)

* Built & configured several Windows NT 4.0 Server units for Businesses to

serve

various purposes

* Built & configured many servers, workstations, & stand alone units in

Windows 3.x;

Windows 9x; Windows NT 4.0; Unix from raw components, Dell, Compaq, HP, IBM,

Packard

Bell, Sony, and/or pre-made hybrids

* Built & configured many network servers & workstations using TCP/IP,

IPX/SPX, Proxy,

& Netbeui

* Built & configured many networks using Ethernet in a LAN/WAN environment;

also

(simple & complex) for businesses

* Troubleshooting, administration, and disaster recovery of SQL 6.5, and 7

.0

servers

* Troubleshot, Analyzed, Programmed, & Administered specialized system made

for The US

Army at Avon, Kentucky Depot

Other Related Experience

* Classified work with US Army at Bluegrass Army Depot in Avon, Kentucky

* Work Both Supervised and unsupervised in both a team and individualized

environment

* Customer service & support, switchboard operator, client registration for

seminars,

bank teller, bookkeeping, shipping & receiving manager, filing, collating,

mailing &

inventory control manager

Olsten Staffing Services, Inc. - Clerical, Technical Consultant - Lexington, KY

Computer Related Experience

* Reroute and troubleshoot network cabling, routers (i.e. Cisco Systems, SMC),

hubs

(i.e. Cisco Systems, SMC, etc.)

* Program in HTML, XML, Java, Visual Basic, PLSQL, C, C++, Access, and Visual C

* Troubleshoot: inkjet, & laser printer problems in DOS (5.x 7.x); Windows

3.x;

Windows 9x; Windows NT 4.0

* Configured Printers: Print Shop Deluxe, Print Artist (3.0, 4.0); Print

Master Gold;

Lotus 123; Lotus Notes; Microsoft Outlook; Scopus, Microsoft Exchange;

Microsoft word

(3.x 2000); Wordperfect (5.0 2000); Lotus Wordpro 97

* Data Entry: Microsoft Excel; Microsoft Access; Wordperfect; Microsoft Word

Quattro

Pro; Fox Pro; WCIS

* Built & configured several Windows NT 4.0 with Microsoft Exchange Server

units for

Businesses

* Built & configured several Unix Server units for Businesses

* Built & configured many servers, workstations, & stand alone units in

Windows 3.x;

Windows 9x; Windows NT 4.0; Unix from raw components, Dell, Compaq, HP, IBM,

Packard

Bell, Sony, and/or pre-made hybrids

* Built & configured many network servers & workstations using TCP/IP,

IPX/SPX, Proxy,

& Netbeui

* Built & configured many networks using Ethernet in a LAN/WAN environment;

also

(simple & complex) for businesses

Other Related Experience

* Work for a Pharmacy Software Development Company with a special security

clearance,

for work with FDA administered drugs, etc.

* Work Both Supervised and unsupervised in both a team and individualized

environment

* Customer service & support, switchboard operator, client registration for

seminars,

bank teller, bookkeeping, shipping & receiving manager, filing, collating,

mailing &

inventory control manager

PART-TIME

/ CONSULTING EMPLOYMENT (19962001)

Computer Related Experience

* Web Design and mastering of web sites using HTML, DHTML, XML, and Java for

firms, &

production companies

* In House Tech: IBM compatible, Apple / Macintosh, scanners, printers,

hardware,

software, and other peripherals

* Troubleshoot: computer systems, components & software pages

* Advise clients on optimization of systems (hardware and software)

* Offsite computer repair & installation

* Installation & configuration of customized small business networks

* Built & configured many computer systems from raw hardware & software

components

Other Experience

* Managed small retail stores, extensive customer service & support

ADDITIONAL COMPUTER SKILLS

Computer Languages

HTML, XML, Java, Java Script, CGI, SQL, Pascal, Visual Basic, Quick Basic,

Basic, C,

C++, & Visual C

Operating Systems

Windows 2000 (Pro Server), Windows Me, Windows NT 3.51 4.0, Windows 3.xx,

Windows 9x,

DOS 3.0 6.0, Unix (AIX & SCO), MAC OS 6.x 9.x, & Cisco Systems OS

Programs Known

SQL Server 6.5 2000, Microsoft Interdev, Scopus, FoxPro, Quattro Pro, Lotus

Notes,

Microsoft Exchange, Microsoft IIS, Microsoft Office Pro for Win95 - XP,

Microsoft

Frontpage 98 - 2000, Adobe Photoshop 3.0 6.0, Adobe Illustrator 5.0 8.0,

Microsoft

Publisher 95 - 2000, Symantic Visual Page, Lotus Smartsuite, Cakewalk, Acid,

Sonic

Foundry Vegas Pro, Sound Forge, & Many other professional sound production

programs, &

other various graphics - animation design programs, Various anti-virus

programs,

utilities programs, & computer diagnostic programs

Related Skills

* Extensive Registry editing experience with Windows 9x, Windows Me, Windows

NT 4.0,

and Windows 2000

* Configuration and troubleshooting of Cisco Systems, and SMC Routers, hubs,

gateways,

brouters, and maus

* Program In: All Languages listed above under computer languages, also

extensive hex

editing, and binary programming

* Programmed & administered a computer Bulletin Board System (BBS) for 3+

years when I

was a teenager

* Design and administration of many networks from the groundwork up including

wiring or

routers, hubs, maus, gateways, workstations, servers, etc.

* Designed & administered multiple websites & chat rooms

* Configured, optimized, administered, & troubleshot a Windows NT 4.0 (Server

&

Workstation) home network utilizing Proxy, TCP/IP, Netbeui, & IPX/SPX, and SQL

Server

6.5 databases

* Configured & administered RAID level (0,1, & 5) fault tolerance

* Configuration of share level & peer to peer based networks utilizing Windows

NT,

Windows 2000 (Pro Server), Windows 3.11, Windows 9x, Windows Me

OTHER SKILLS

* Work as a Teller, Book Keeper / Records Clerk, and in Customer Service at a

regional

bank chain

* Extensive customer service history

* Repeated honors for excellence in sales & customer service

* Installed & worked with telecommunications systems (i.e. Lucent Technologies

Definity Intuity, & Comdial)

* Installed & configured satellite, security systems, & cable TV (i.e.

Primestar, Dish

Network & ADT)

* Professional Sound, Lighting, & Video engineer

* Engineering, & production of Cassettes, CDs, MiniDiscs, & DATs for various

clients

* Build custom sound setups & light setups for clubs, mobile DJ setups, cars,

& homes

* Troubleshoot & repair: sound, lighting, & video systems, components, & other

electrical & mechanical devices

* Create & DJ live on-air for a local radio show in Lexington, KY on 88.1fm

WRFL

* Live musical performances of original music & DJ work: Special events,

formals,

University of Kentucky rush fall 2000, clubs, & concerts

* Organize, promote, coordinate, & manage special events, club nights, &

concerts

* Equipment familiar with: calculator, posting machine, fax machines, copiers,

digital

cameras, video cameras, digital video equipment & editing material, PA sound,

PA rack

effects units & amps, crossovers, mixing boards, DJ mixers, & radio

broadcasting

digital / analogue editing equipment, Synthesizers, stringed instruments, also

many

different auto mechanic specific tools

* Various odd jobs: Roofing, Flooring, Electrical & Mechanical repair,

Landscaping,

Interior Design, Automechanic

REFERENCES



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