Software Customer Service

Title:MS student

********@*********.***

Document

Source below

NAME:,

ADDRESS:

ADDRESS2:

CITY:

STATE:

ZIP:

CANDIDATE ID: 2588059

US CITIZENSHIP:

EDUCATION:

EXPERIENCE: 0

WILL RELOCATE: No -

JOB WANTED:

RATE NEEDED:

TELEPHONE: 382*******

EMAIL: ********@*********.***

HOMEPAGE:

HOTTEST SKILLS: programming, sgml, database, lien, c++, engineer, oracle, unix, broker,

booch, microsoft, software engineer, product, proposal, corba, java, perl, simulation,

sql, acquisition

REVISION: 07-SEP-02

RESUME:

Resume of William Shaffer

WAYSYS ON THE WEB High Integrity Software

Resume of

William A. Shaffer

Ph.D.

Waysys LLPPMB 318, 6325-9 Falls of Neuse

RoadRaleigh, NC

27615-6809Voice: 800-***-**** E-Mail:

********@*********.******

Page:

http://waysysweb.com

Software Architect and Designer. I work with

companies that

Need to design and develop modern Web-based and distributed

systems but lack in-house expertise or resources,

Experience unacceptable cost and schedule overruns in software

development projects and want to improve,

Are looking to acquire software or outsource software

development, but are unsure how to proceed.

I specialize in:

Web-based system design and development

Object-Oriented analysis, design, and development

Electronic documentation

Database design and development

Software process improvement

Software evaluation and acquisition.

Over thirty years' experience in most aspects of software

development. Major roles in the design and development of over a dozen systems.

Extensive management experience, including the successful founding and growth

of a custom software development company. Clients appreciate my flexibility in

taking on whatever tasks need to be accomplished at a particular point in the

life cycle of a project, whether it is system conceptualization, requirements

analysis, software cost estimation, scheduling, difficult design tasks, complex

programming, or project management. Clients also appreciate my business

background and business orientation toward software development.

Work Experience

1999

-presentdigitalESP Inc.

Vice-President, Technology. Created

high-integrity eBusiness software development facility. Developed business for

the firm. Supervised projects.

1991

-presentWaysys, Inc.

President

. Founded company to do consulting

in object-oriented analysis, design, and programming.

Under

contract

to Florida Power & Light (1998-1999)

Managed group of developers to complete

Smalltalk/Gemstone-based trouble call system.

Developed requirements for three systems. Wrote use cases

and developed prototypes in Smalltalk.

Wrote in C an interface between a voice response unit and

the Gemstone server of a trouble call system.

Under

contract

to Caterpillar, Inc. (Solar Turbines

Division) (1992

-1998):

Implemented corporate Intranet.

Year 2000 Coordinator. Established Year 2000 Compliance

project and implemented Year 2000 Intranet site.

Developed requirements and technical architecture for

client/server customer service system including the TCP/IP networking

approach.

Developed Smalltalk/V application to extract data from

Oracle and produce illustrated parts lists in SGML using Booch methodology for

design.

Audited projects and recommended improvements in project

management, software design methods, and database design.

Managed projects and mentored project managers.

Analyzed database and query performance of Oracle

databases.

Wrote tools in Perl to convert Interleaf files to

SGML.

Wrote programs in Louise to convert SGML to

Interleaf.

Developed document type definitions (DTDs) for

engineering documents and illustrated parts lists.

Conducted facilitated workshops for document analysis and

requirements analysis.

Conducted formal inspections of requirements and

designs.

Audited software vendors and recommended approaches to

contracting for software.

Under

contract

to Hewlett-Packard Company (1996)

Helped evaluate client-server system for large insurance

company.

Performed rapid application development using Visual

Smalltalk.

Under contract to Florida Power & Light

(

1995-1996):

Developed object request broker in C++ and Visual Works

Smalltalk using TCP/IP sockets to facilitate interfaces between major

application system.

Designed distributed object framework and implemented

prototype in PowerBuilder.

Developed Intranet site to provide technical and project

management support.

Provided troubleshooting for TCP/IP problems.

Recommended and implemented improvements in testing and

other software engineering practices.

Wrote requirements document for acquisition of CORBA

compliant object request broker.

Facilitated workshops to gather requirements.

Under contract to the Society of Manufacturing Engineers

(

1995

-1996):

Evaluated business system development for quality and

reasonableness of schedule.

Used function point analysis to analyze schedules and

development effort.

Under

contract

to Cotton States Insurance (1996):

Developed and presented course in Visual Works

Smalltalk.

1996

-1997National UniversityAdjunct Faculty

. Taught courses in

artificial intelligence, operating systems, and managing information

technology.

1989

-1991Science Applications International

Corporation

(SAIC)

Technical Director, Commercial Software Group.

Developed requirements and determined appropriate software development

methodologies and CASE tools. Worked with clients in the requirements, design,

and implementation of systems. Participated in development of document imaging

systems in MS Windows. Worked on the requirements and design of an imaging

system for the Bureau of State Lands, State of Florida. Wrote winning

competitve proposals.

1984

-1989Software Design Group,

Inc

.

Executive Vice President and Treasurer

.

Cofounded company to develop insurance software. Provided overall

technical direction. Managed projects and customer contacts. Designed, or

helped in the design of, nine systems developed by the company.

Wrote requirements documents.

Prepared external designs.

Prepared internal designs using both structured and

object-oriented techniques.

Designed application development environment.

Established quality assurance programs.

Wrote C code for both applications and development

environment.

Designed databases and conducted performance

analysis.

Consulted with clients on information system development

methodologies.

Oversaw financial affairs and accounting of company.

Operated company for five successful years and then sold the

company to SAIC.

Was the principal designer for the following insurance

systems:

agency automation system

client-server system for large large insurance brokerage

firm

advanced life proposal system

universal life proposal system

personal auto rating system

company interface system using ACORD 110 and data

standards

1983

-1984 EBS Division of Travelers

Insurance

Vice President, Research and Development.

In charge of software product development, including IBM PC-based

insurance software and mini-computer accounting systems for insurance agencies.

Performed evaluation of real-estate software as part of due diligence.

1980

-1983 Data Resources Division

ofMcGraw-Hill Corp

.

General Manager, Software. Responsible for

leading a group that developed micro-computer software. Identified product

opportunities, developed software designs, supervised programmer teams,

supervised customer support, resolved technical problems, explained new

products to clients and top management, hired and trained personnel, managed

customer support, and developed budgets.

Proposed and developed DRILINK Information System, a

professional workstation running on UNIX workstations

Oversaw development of Visilink, a program marketed by

VISICORP to transfer data from DRI's central computers to personal

computers.

1973

-1980Pugh-Roberts AssociatesManagement Consultant and Software Developer

.

Consulted with organizations including Caterpillar, Burroughs, and the

U.S. Navy on the application of System Dynamics to management problems.

Designed and developed three DYNAMO simulations systems.

1976

-1977Sloan School of Management,

Massachusetts Institute of Technology

Assistant Professor

of Management.

Responsible for adult education programs in System Dynamics. Coauthored text

book on computer simulation.

1969

-1972U. S. Air ForceFirst Lieutenant

. Radar control of fighter

aircraft. Ground safety office.

Education

Ph. D

.

Management, Sloan

School of Management, Massachusetts Institute of Technology,

1976

A.B

.

Economics, Princeton University,

1968

Other Training

Object-Oriented Design

Object-Oriented Analysis (by Peter Coad)Object-Oriented

Design (by Grady Booch)

Smalltalk

Smalltalk/V (Digitalk)Visual Age Smalltalk (IBM)

Smalltalk (by John Pugh)

C++

C++ (OOPSLA)

SGML

Introduction to SGMLAdvanced SGML

Other

Quality College (Phil Crosby and Associates)Microsoft

Developer's Conference

Computer Experience

Summary

ten years' experience with object-oriented analysis and

design

eighteen years' experience with designing relational

databases

twenty years' experience programming under UNIX

ten years' experience programming under Windows

sixteen years' experience programming with MS DOS

two years' experience programming with Java

twenty years' experience programming with C and C++

seven years' experience programming with Smalltalk

seven years' experience with SGML and XML

fifteen years' experience with TCP/IP networking and network

programming

seven years' experience designing, generating, and converting

Standard Generalized Markup Language

six years' experience with the World Wide Web and Common

Gateway Interface

twenty years' experience with project management.

Details

Methodologies

Object-oriented analysis and design: including Universal

Modeling Language (UML), Booch, Coad/Yourdon, Fusion, Wirth-Brock, and Jacobson

methods. Structured analysis and design (Yourdon) Database design and

performance analysis

CASE Tools

Rational RoseOOWinORACLE CaseERWin

Operating Systems

Windows 95 Windows NT Workstation and ServerWindows

3.1 MS DOS UNIX

Languages

JavaC++ and C (Visual C++ and UNIX)Smalltalk

(Digitalk, ParcPlace, and IBM)DYNAMO SQL and PL/SQL Perl

Standard Generalized Markup Language (SGML)Hypertext Markup Language

(HTML)MetaLanguage (ML)CLIPS

Networking

TCP/IP InternetMicrosoft Windows Network Network

File System (NFS) NovellWorld Wide Web

(WWW)CGISocketsWindows Sockets (Winsock)ACORD electronic data

interchange standards

SGML and Text Tools

Softquad's Panorama, HotMetal, and XMetal

Databases

Oracle Ingres Access

Object Frameworks

Common Object Request Broker Architecture (CORBA)OLE and

COMMicrosoft Foundation Classes

Other Techniques

Formal MethodsIEEE Software Engineering

StandardsSoftware Engineering Institute Capability Maturity

ModelFunction Point AnalysisFacilitated WorkshopsDocument

AnalysisRapid PrototypingSystem Dynamics

Industry Experience

Insurance

Manufacturing

Utilities

Software Contracting

Computer

Other Information

Member of:

Association of Computing Machinery

Institute of Electrical and Electronics Engineers

Copyright c 2001, Waysys LPP Updated:

01-Jan-2001

Waysys on the Web

About Waysys

Contact this candidate