Customer Service Human Resources
Resume:
Ronna Easton
Email: *********@********.***
Address: ** ********** ******
City: Hyde Park
State: MA
Zip: 02136
Country: USA
Phone: 508-***-****
Skill Level: Entry
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RONNA EASTON
10 Washington Street
Hyde Park, MA 02136
*********@********.***
www.linkedin.com/in/ronnaeaston
TARGET: HUMAN RESOURCES ASSISTANT
Summary
Equipped to support HR plans/programs for employee relations & training
Over 10 years of business experience in diverse industry sectors.
Leverage a highly disciplined approach in review/analysis of business processes and apply new plans/programs that improve productivity, enhance morale, and advance operational efficiency.
College degreed with a BA in Business Management and Minor in Principled Leadership. Expert skills using Microsoft Office (Word, Excel, PowerPoint, Outlook).
> Worked closely with corporate trainer in the design/development of training materials with many of our systems and processes adopted as company standard.
> Actively contributed to the writing, editing, and updating of work procedures and ensured compliance with internal/external policies.
> Analyzed in-depth data from multiple departments and produced insightful management reports.
> Great attention to detail with computer proficiency in MS Office Suite (Word, Excel, Outlook, and PowerPoint), and avid Internet researcher.
> Noted for achieving a high level of retention by fostering open communications and performance improvement training.
EDUCATION & TRAINING
Bachelor of Arts, Major-Business Management and Minor-Principled Leadership
Simmons College, Boston, MA, 5/2012
Major Coursework:
Educational Applications to Human Resources; Cross Cultural Communications and Education; Diversity Management and Teams; Employee Involvement Teams; Employee Relations; Employee Survey's; Onboarding; Expatriate Employment; Cultural Incentive Planning; Cross Cultural Management; Organizational Behavior and Communications; Cultural Matters; Social Minded Leadership; Operations Management and Decision Making; Manager in the Legal Environment; and Corporate Culture Change and Facilitation
EXPERIENCE
HARBOR HEALTH SERVICES, INC., Boston, MA (9/12 - 11/12, Contract Assignment)
Human Resource Assistant
> Assisted with the administration of the day-to-day operations of the human resources functions and duties. Duties include but are not limited to: developing, implementing and managing data reports, assisting with the management of the HRIS system and its applications; organization development; executive administration. Additional duties for the finance department included writing an Excel spread sheet to calculate the annual life insurance coverage for each employee and writing an Excel spread sheet to calculate the monthly matching donation to employee 403 B accounts.
HED/IW (Home Entertainment Distributors/Insurers World), Canton, MA (7/2004 - 2/2012)
Claims Evaluator Administrator (Large Loss Specialist)
> Provided administrative support for optimal claims management services of numerous home owner insurance companies. Compiled, reviewed, and assessed report data from multiple departments of the company prior to final report generation to clients. Developed and applied targeted action plans that supported staff in meeting special project and program goals. Established customer service procedures that were used as a standard by all staff for optimal problem resolution upon initial client call-in. Administrative experience maintaining client files, reports, and client data base. Managed multiple projects concurrently and communicated policies, procedures, and protocol on same. Promoted quality workmanship and contractual compliance at all levels.
Notable Achievements:
* Administrative Support and established customer service procedures that were used as a standard by all staff for optimal problem resolution upon initial client call-in.
* Tracked and monitored all reporting and identified ways to contain cost and grow staff productivity.
* Created and disbursed new workflow procedures and training manuals to meet team and project goals while supporting uniformity and consistency of operation at all levels.
* Set-up highly successful and innovative review programs for clients' reports that enhanced the operation as a whole.
* Conducted report analysis and identified a savings of several thousand dollars for one of the company's largest insurance clients.
Value offered
* Training Manual Development
* Employee Relations
* Office Management
* Program Management
* Project Management
* Policy & Procedure Development
* Writing & Editing
* Contract Management
* Regulatory Compliance
* Reviewing & Assessing
* Planning & Scheduling
* Operational Streamlining
* Process Improvement
* Team Leadership
* Customer Service & Client Relations
* Recording & Reporting
* Documentations Management
* Communications & Instructions
* Follow-Up & Problem Solving
Kacey, Denver, CO (10/1999 - 11/2002)
Interior Design Consultant
Consulted with customers on furniture and design needs, budgets, and spacing. Demonstrated outstanding sales and creative design skills and made recommendations to meet client needs on a case-by-case basis. Communicated information on all product lines that included many furniture manufacturers and accessories. Responded to queries on different colors and textures, lighting and furniture, and created comprehensive design plans for living space that included scale drawings, illustrations, fabric selections, and accessory suggestions.
Notable Achievements:
* Established reputation for quality home design services and client satisfaction; enjoyed a large volume of repeat and referral business.
* Significantly improved quality of life by design for all client's interior design with functional layout, interior finishes, and furnishings.
OTHER ROLES as Regional Manager, Sanyo Fisher (Panasonic), Boston, MA, 5/1995 - 1/1998 and Lead Manager, Eddie Bauer, Denver, CO, 4/1998 - 10/1999, Customer Service Representative, Whole Foods, Boston, MA 1/2003 - 7/2004.
Contact this candidate