Customer Service Representative
Resume:
Deborah Mayer
Email: *********@********.***
Address: *** ******* ** **
City: Lancaster
State: OH
Zip: 43130
Country: USA
Phone: 740-***-****
Skill Level: Experienced
Salary Range: $10,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Deborah Mayer
333Rainbow Dr. NE
Lancaster, OH 43130
*******.******@*****.***
Highly qualified professional with extensive experience in Customer Service. Consistently maintain a friendly attitude in dealing with customer relations, both in person and over the telephone. Strong clerical ability, initiative and confidentiality. Demonstrated skill in multi-tasking while meeting deadlines under strict constraints and stressful situations. Solid reputation for a strong work ethic and proven ability to interact effectively with customers, clients and staff at all levels. Computer proficiency in Microsoft Office 10, Outlook, Word, Excel, Windows XP, Windows 7 and Internet.
Areas of Expertise Include:
aa Organizational Skills aa Administrative Duties aa Communication
aa Data Entry aa Thoroughness aa Time Management
Professional Experience
Morgan Stanley Smith Barney
Customer Service Representative, (June 2012-Present)
Assisted customers with inquiries and provided all pertinent information, while helping clients learn knowledge of the website and assist with login. Banking representative basic handling of checking and debit card blocking, cancelling, reissues, stop payments etc.
State Auto Insurance
Claims Processor, (Feb 2012-June 2012)
Analyzed insurance claims to determine extent of carrieraaas liability and settle claims in accordance with policy provisions.
Allstate Insurance/Encompass Insurance 1976-2010
Claims Processor, (2007-2010)
Analyzed insurance claims to determine extent of carrieraaas liability and settle claims in accordance with policy provisions. Controlled auto and liability claims for all states, handled approximately 50 or more claims per week.
Dispatcher (2005-2007)
Accurately set up daily/weekly work assignments for 12 auto appraisers in 5 states. Processing paper work once work had been received from appraisers, for 30 inside staff adjusters. Managed the expenses and timing of vehicles to be inspected to create great customer service and customer satisfaction.
Customer Service Representative (1989-2005)
Assisted customers with inquiries and provided all pertinent information, while maintaining accuracy, efficiency, and a positive friendly attitude. Developed client relationships with credibility and confidence with customers.
Subrogation Senior Clerk (1980-1989)
Prepared files for attorney representation, filing, handling of all monies collected, prepared for bank deposit, issued all check for payment to insureds, attorney or collection agency.
Accounting Clerk (1976-1980)
Responsible for processing payment for the expense of 15 offices such as rent and electric bills.
Coordinated the process with the budgeting process for proper expense management.
Education & Training
Insurance Property and Casualty, Hondros College, Columbus, Ohio
Graduate, Lancaster High School, Lancaster, Ohio
Community Involvement
Relay for Life- American Cancer Society
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