Customer Service Years Experience

Sarah L M Mengoni

Email: ********@*************.***

Address:

City: Chicago

State: IL

Zip: 60626

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic mixologist with three years experience in a busy, upscale downtown bar. Strong reputation for excellent customer service, spirits and cocktail knowledge, and new recipe creation.

Educational Background:

High School Dipolma from Lansing Community College, Lansing MI 1/2001 to 5/2001 (Theatre and Child Development majors)

Job History / Details:

Summary

Energetic mixologist with three years experience in a busy, upscale downtown bar. Strong reputation for excellent customer service, spirits and cocktail knowledge, and new recipe creation.

Highlights

Bar management

Introductory Sommelier certified

Mastery of classic cocktail recipes

Flexible schedule

ServSafe certified

BarSmarts certified

Excels at upselling

Gregarious and positive personality

Accomplishments

Created new beverage recipes, both alone and as part of a team. Including To the Victor Go the Spoils, the bar's current highest selling drink.

Experience

May 2009 to Current

South Water Kitchen Chicago, IL

Lead Bartender

Creating cocktail menus and writing beer lists.

Selection, purchasing, and inventory control of all spirits.

Training of all bar staff and supervision of bar.

January 2011 to February 2011

Sable Kitchen and Bar Chicago, IL

Bartender

First person accepted as stage.

Made various syrups used in cocktail preperation.

Quickly mixed a variety of simple and complex cocktails.

August 2003 to August 2009

Hamilton's Bar and Grill Chicago, IL

Bartender

Fast paced, high energy environment.

Supervision of deliveries, ordering, and customer service.

Oversaw promotion initiative which increased overall business.

August 2001 to August 2003

Giordano's Chicago, IL

Server

Responsible for bartending duties as well as serving.

Handled customer needs efficiently in a high stress environment.

Frequently given responsibility for entire floor during busy lunch shifts.

Education

May 2001 Lansing Community College Lansing, Mi

Theatre and Child Development majors

Member of Phi Beta Kappa

Recipient of Theater Scholarship

Deans List

Professional Affiliations

Member of the USBG and the Court of Master Sommeliers

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