Customer Service Data Entry

Lydia Dominguez Aldaco

Email: ********@*********.***

Address:

City: Phoenix

State: AZ

Zip: 85037

Country: USA

Phone: 623-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Patient Financial Representative with excellent communication skills demonstrated by 6 years of experience in Registration within a Medical Facility. Seeking a position with Customer Service Orientation whether it be within the medical field or any other unspecified entry level position.

Educational Background:

High School Dipolma from Apollo College, Phoenix AZ 1/2001 to 10/2007 (Medical Assisting)

Job History / Details:

Career Overview

Responsible Patient Financial Representative with excellent communication skills demonstrated by 6 years of experience in Registration within a Medical Facility.

Seeking a position with Customer Service Orientation whether it be within the medical field or any other unspecified entry level position.

Skill Highlights

Self-starter

Microsoft Office

Customer-oriented

Telecommunications knowledge

Detail oriented

Microsoft Word, Excel, PowerPoint

Critical thinker

Strong organizational skills

Active listening skills Courteous demeanor

Customer service expert

Telecommunication skills

Blood Withdrawal certification

Abides by infection control standards

Knowledgeable in obtaining/charting vital signs

Medical Assisting specialist

Inpatient and outpatient Registrations

Current Procedural Terminology (CPT)

Insurance eligibility verification

Medical terminology

Excellent research skills

Opening/closing procedures

Relevant Experience

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Patient Assistance

Assisted patients with application for Ahcccs, and Enhanced Financial Assistance. Delivered compassionate care that exceeded hospital requirements during registration.

Work Experience

December 2006 to Current

Banner Health Phoenix, Az

Patient Financial Representative

Patient Registration and PreRegistrations in person and via phone

Patient Insurance Verifications

Calculations of Patients Financial Liabilities

Explaining of Legal Forms needed for Registrations

Collected Patient Payments

Data Entry

April 2004 to December 2006

VitaMist Spray Vitamins Phoenix, Az

Customer Service Representative

Customer Service

Data Entry

Inbound Customer Sales and Order Processing

Processing Monthly Customer Payments

Outbound Courtesy Calling

July 2004 to February 2005

Maricopa County Equipment Services Phoenix, Az

Parts Room Specialist

Customer Service

Data Entry

Posting Requisitions

Ordering, Receiving and Stocking of auto parts

Maintained Inventory for 5 County Mechanic Repair Shops

Issued parts to Mechanics

Maintained Vendor Files

Parts Runner

Attended Safety Committee Meetings Monthly

May 2002 to July 2004

City Of Glendale Equipment Management Glendale, Az

Parts Room Attendant

Customer Service

Data Entry posting of work orders

Creating mechanics work orders

Answering phone inquiries

Phoning customers upon vehicle repair completion

Maintained shop inventory

Maintained vehicle repair files

Parts Runner

Retrieving of parts for mechanics from warehouse stock

Drove police vehicles to designated stations

August 2001 to April 2002

City Of Glendale Landfill Glendale, AZ

Weigh Scale Clerk

Customer Service

Cash Handling balancing drawer, collecting fees and preparing bank deposits

Verifying residential status for customers dumping

Prepared bills of lading

Weighing vehicles in/out of landfill

February 2000 to September 2001

Maricopa County DOME Mesa, Az

Eligibility Support Specialist

Customer Service

Scheduling Client Interviews

Data Entry of Client Information

Created and maintained client files

Client Referrals for other government programs

PreEligibility interviewing of clients

Handled incoming and outgoing inter office mail

Interpreting for Spanish clients

June 1998 to January 2000

Paradise Waste Transfer Station Phoenix, Az

Scalehouse Clerk

Customer Service

Data Entry of Vehicle Inventory Information

Phone Inquiries

Cash Handling

Dispatching

Maintained customer logs

Weighing Vehicles in/out from scale

Disbursed vehicle weigh weight tickets to drivers

Ran NIghtly Reports

Educational Background

2006 Apollo College Phoenix, Az

Certified Medical Assistant Medical Assisting

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