Customer Service High School

Antoinette Willis

Email: ********@************.***

Address:

City: Chicago

State: IL

Zip: 60653

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Educational Background:

High School Dipolma from DuSable High School, Chicago IL 1/2001 to 6/1988 (General Studies)

Job History / Details:

Summary

Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Highlights

Inventory control procedures

Cash handling accuracy

Organized

Detail-oriented

Excellent multi-tasker

Flexible schedule

Strong communication skills

Employee scheduling

Loss prevention

Time management

High-end fashion knowledge

Display design

Personnel training and development

Superb sales professional

Accomplishments

Awarded 3 merit increases during the first 3 years of employment.

Contributed to a 30 percentage drop in shoplifting through increased awareness and intervention measures.

Routinely helped as many as 200 customers each day in a high-volume retail outlet.

Promoted 2 times in the first 3 years

Experience

October 2006 to August 2010

Air Serve Chicago, IL

Lobby Agent

Secured a designated area in the Airport.

Screen selected baggage for prohibited items.

Handled luggage that were in violation of Airport policy.

Assisted passengers.

June 2004 to June 2006

Carolina Logistics Tinley Park, IL

Scanner/Processor

Verifying the label for products packaged on site.

Processed an average of 10,000 packages each day in a timely manner.

Verified labeling, handling and loading of Fed-EX packages as an employee of a sub-contractor.

October 2002 to June 2004

R&R Donnelly Franklin Park, IL

Scanner

Processed an average of 10000 packages each day in a timely manner.

Verified the package labels and palletized according to logistics.

April 1993 to February 2002

One Price Chicago, IL

Assistant Manager

Processed an average of 200 transactions each day in a timely manner.

Answered customers' questions and addressed problems and complaints in person and via phone.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Maintained visually appealing and effective displays for the entire store.

Oversaw all daily operations of 1 store.

Processed all sales transactions accurately and in a timely fashion.

Trained and/or managed 20 employees on average per day.

Education

1988 DuSable High School Chicago, IL

High School Diploma General

Good student with an interest in Business.

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