Customer Service Sales

Rafael Ramos

Email: ********@************.***

Address:

City: Bronx

State: NY

Zip: 10460

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Educational Background:

High School Dipolma from Monsignor Scanlan High School, Bronx NY 1/2001 to 6/2008 (General)

High School Dipolma from John Jay College of Criminal Justice, Bronx NY 1/2001 to 11/2012

Job History / Details:

Summary

Experienced Assistant Manager adept at problem solving, customer service and hiring and training hardworking, quality staff.

Highlights

Retail inventory management

Store opening and closing procedures

MS Office proficient

Outstanding communication skills

Store operations

Accurate cash handling

Recruiting and interviewing

Flexible schedule

Accomplishments

Developed and implemented new loss prevention methods which resulted in a 3 percentage reduction in shrinkage rates.

Interviewed over 60 people and successfully staffed 10 new store locations.

Awarded Top Assistant Manager of the Year in 2011.

Experience

July 2012 to Current

Prestige Management Inc Bronx, NY

Intern

Accounts Receivable: Entered data into MDS system.Such as, tenant personal and billing information.

Computed, recorded, and proofread data, records and reports.

Reconciled and reported discrepancies found in records.

Filed away paper work and maintained file cabinets.

Purged file cabinets to make the file ready for audit.

Accounts Payable: Sorted, scanned, and filed away paperwork.

March 2009 to March 2012

Danice Stores Bronx, NY

Assistant Manager

Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintained payroll, sales and secured in the safe.

Put in place policies to help protect company assets.

Protects employees and customers by providing a safe and clean store environment Supervised the team that brought this store from almost being cut to top 5 in chain.

Markets merchandise by studying advertising, sales promotion, and display plans.

Analyzing operating and financial statements for profitability ratios.

Led sales calls with team members to establish sales and customer retention goals.

Grew number of customers by 25 percentage in 12 months

Hired and trained all sales staff for new store location.

Resolved an average of 50 customer complaints per month regarding sales and service.

Generated monthly and annual sales reports.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Shared product knowledge with customers while making personal recommendations.

Trained in negotiations and time management.

Maintained friendly and professional customer interactions.

Monitored customer preferences to determine focus of sales efforts.

Education

2008 Monsignor Scanlan High School,

High School Diploma General

2014 John Jay College of Criminal Justice,

Associate of Arts Criminal Justice

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