High School Management

Anthony Shows

Email: ********@***********.***

Address:

City: Milwaukee

State: WI

Zip: 53215

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing administrative thinker with proven ability to think critically, problem solve, manage multiple projects, and analyze/interpret complicated data in order to achieve organizational objectives.

Educational Background:

High School Dipolma from University of Wisconsin-Parkside, Kenosha WI 1/2001 to 5/2006 (History and Geography)

High School Dipolma from Lafayette High School, Kenosha WI 1/2001 to 11/2012

Job History / Details:

Professional Profile

High-performing administrative thinker with proven ability to think critically, problem solve, manage multiple projects, and analyze/interpret complicated data in order to achieve organizational objectives. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives.

Qualifications

Change management

Training and development

Reports generation and analysis

Computer proficient

Quick learner

Proficiency in Microsoft Office to include Access, Excel, Word, and PowerPoint

Results-oriented

Exceptional interpersonal skills

Innovative

Mediation expertise

Excel in fast paced environment requiring quick decision making and on the spot discernment

Creative Problem Solving

Multi-Task Management

Operations management

Knowledgeable of quality control standards

Employee relations

Labor agreements

Compensation administration

Regulatory compliance

Experience

August 2012 to Current

U.S. Department of Veterans Affairs - Veterans Benefits Adminstration Milwaukee, WI

Human Resources Liaison - Labor and Management Relations Specialist

Decreased the labor related grievance actions filed against management by 10 percentage in less than five months.

Advise managers on organizational policy matters and recommend needed changes.

Answer employee questions regarding the protections provided by the collective bargaining agreement.

Direct personnel, training and labor relations activities.

Identify staff vacancies and recruit, interview and select applicants.

Directed and created a new workload management system to maximize Human Resource Office staff production and accountability.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems with the local union.

June 2009 to August 2012

U.S. Department of Veterans Affairs - Veterans Benefits Adminstration Milwaukee, WI

Training and EEO Program Manager

Prepared and ensured compliance with office wide training plans each fiscal year for over 500 employees

Created training courses and programs for all supervisory employees

Created and coordinated all aspects of the office leadership development program

Managed all aspects of change within the context of workload management

Conducted training needs assessments based on office quality and production analysis

Ensured compliance with all federal regulations in the areas of training and EEO compliance programs

Facilitated all EEO related transactions to include receipt and processing of discrimination complaints, mediation efforts, and investigations

Created data analysis systems to track training and EEO related compliance as well as other analytical duties as assigned.

March 2008 to June 2009

U.S. Department of Veterans Affairs - Veterans Benefits Adminstration Milwaukee, WI

Management Analyst

Performed expert research as required for special projects and missions assigned by the facility Director and Veterans Service Center Manager.

Identified outliers and other out of line situations via analysis of claims processing data retrieved from approved VA systems of record.

Coordinated project management on a regular and as needed basis to include Systematic Analysis of Operations reports, Situation Papers, Action Item reports, and other various correspondence related to analytical studies.

Continually evaluated all benefit programs administered by the VA in relation to local Milwaukee VA Regional Office operations.

April 2006 to March 2008

U.S. Department of Veterans Affairs - Veterans Benefits Adminstration Milwaukee, WI

Veterans Service Representative

Conducted in person and telephonic interviews with veterans and their beneficiaries in order to explain the full range of benefits offered by the VA

Accurately reviewed, controlled, processed, and routed all incoming mail and evidence received from all sources in order to develop veteran compensation claims

Made determinations on questions related to the adequacy of military service, medical evidence, lay testimony, and income information in support of veteran claims

Determined the necessity of VA examinations in support of claims

Analyzed, developed, and requested required information from federal and non-federal sources in support of veteran claims

Adjudicated complex and sensitive claims on a routine basis

Education

2006 University of Wisconsin-Parkside Kenosha, WI

Bachelor of Arts History and Geography

Double Major with 3.93 GPA. Concentration in Land Use Planning

1991 Lafayette High School Williamsburg, VA

Graduate

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