Sales Customer Service
Resume:
Rose LeDay-Roberts
Email: *********@********.***
Address: *** ****** *****
City: Cedar Hill
State: TX
Zip: 75104
Country: USA
Phone: 469-***-****
Skill Level: Director
Salary Range: $80,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Rose LeDay-Roberts
744 Mimosa Trail, Cedar Hill, TX 75104
********@***.***
Career Focus:
Account Executive searching for a position with an organization committed to developing and implementing solutions-based sales strategies that uncover new business opportunities and manages account growth.
Professional Profile:
Experience: 14 years' sales experience, including national key accounts management, product launches, territory management, and training of national and retail sales associates.
Sales Strategy and Planning, Business Development, Team Leadership, Relationship Building, Account Service, Sales Territory Management, Retail Sales Execution, Marketing Planning and Development, New Product Introduction, Recruiting, Hiring and Training
Experience
Sales Development Representative T-Mobile USA www.t-mobile.com
October 2010- August 2012
* Provide ongoing T-Mobile sales growth, product and service, and customer service consultation with a territory of 32 Big Box Retail Partner Sales locations.
* Sales: Built annual sales from start-up to $250,000. Identified niche market that delivered above-average returns, in many cases adding more than 20% to profit margin
* Coach and train for content and skill improvement at the front line manager and representative level. Use positive reinforcement and adult learning techniques to promote learning and skill improvement.
* Develop and manage positive business relationships with management and employees at assigned partner locations. Consult with store managers in their development of monthly detailed business plans for each assigned location, seeking consensus on monthly T-Mobile goals.
* Prepare and present professional corporate business proposals and executive presentations
* Facilitate maintenance (reducing churn) of existing accounts
* Manage and track progress against plan, communicating progress and opportunities with store managers and T-Mobile leadership.
* Meet regularly with store management (including site visits with frontline employees), serving as a point-of-contact for business consultation, and point of escalation for questions or issues including individual customer issues.
* Develop and manage in-store promotions, coordinating with appropriate personnel, including Store Management and employees, and a team of 6 T-Mobile Event Representatives.
* Ensure proper merchandising at locations, including product placement, maintenance, and brand compliance. Participate in retail partner's weekly District Manager's sales meeting. Provide regular reports to Sale Leadership.
Retail Training Store Manager T-Mobile USA www.t-mobile.com
May 2007- October 2010
* Prepare, schedule and perform training of new hires.
* Keep knowledge of branch products.
* Offer on-going training to existing retail employees including account opening, compliance and regulatory training, transaction processing, sales techniques, small business and consumer lending and coordination of security.
* Coordinate and implement all activities related to several training courses offered including course and sending out invitations to participants, instructor scheduling, maintaining sign-in records, ensuring correct room set-up and equipment, creating or ordering materials and maintaining inventory.
* Recommends research and develops training courses for supervisors.
* Provide support for mentoring program for new employees.
Retail Sales Manager T-Mobile USA www.t-mobile.com
January 2000- May 2007
* Responsible for the daily operations of wireless telephone retail store, preparing and presenting reports to regional director, generation of new store traffic and motivating sales team to exceed monthly sales quota.
* Serve as a liaison to the local business community by representing T-Mobile with local business associations
* Track and analyze sales trends while creating atmosphere for best sales potential.
* Over 7 years of experience in recruiting, interviewing, hiring, human resource, training, inventory control (SAP), P&L, cash and credit management.
* Coach and develop retail store managers and sales team.
* Manage multiple retail locations while being responsible for consistent year over year growth. Deliver cause and effect solutions for success of locations to district manager. Participated in weekly DM meetings and quarterly reviews.
* 7 years experience of Inside and outside sales experience was well as troubleshooting and resolving of customer service issues.
Education
Texas Tech University
Bachelor's of Arts Degree, Communication Studies, Graduated 1999
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