Sales Customer Service

Jamie Saffen

Email: ********@***************.***

Address:

City: Indianapolis

State: IN

Zip: 46220

Country: USA

Phone: 317-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented customer service and inside sales representative effective at multi-tasking and balancing customer needs and making new sales within Fortune 500 companies. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Educational Background:

High School Dipolma from UNIVERSITY OF DETROIT MERCY, Detroit MI 1/2001 to 6/1998 (Psychology)

Job History / Details:

Professional Summary

Talented customer service and inside sales representative effective at multi-tasking and balancing customer needs and making new sales within Fortune 500 companies. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Summary of Qualifications

Energetic work attitude

Dependable and reliable

Goal-oriented

Superior organization skills

Organized and meticulous

Clear and articulate phone manner

Flexible scheduling

Strong lead development skills

Persuasive communication expertise

Excellent negotiating tactics

Sales force training

Internet savvy

MS Office proficient

Professional Experience

June 2008 to Current

CTB/MCGRAW-HILL Indianapolis, Indiana

Sales Support and Inside Sales Representative

Support K-12, Adult Education and Formative assessment sales consultants, district managers and regional vice president's as appropriate (e.g. following up with customers, sending samples, up-sell and cross-sell management in absence of inside sales representatives, maintain SalesForce database integrity for future marketing campaigns)

Lead participant in this years' largest revenue generating campaign. In the absence of coworkers and management completed the process under budget by successfully consolidating staff's efforts to a turnaround time 50 percentage faster than expected. Service levels were maintained with the sales staff and daily sales support activities streamlined during the campaign's execution.

Sell education assessment materials to K-12 and Adult Education market while working closely with state evaluation consultants to help drive revenue

Coordinate and provide materials for regional/state exhibits, sponsorships, and conferences

Work as a partner with the district to exceed revenue targets while increasing sales YOY in 2010

Repeatedly recognized by executive team for delivering results

Planned and executed weekly plan to win strategies while utilizing Sales Force to manage sales pipeline and win opportunities

January 2006 to January 2008

HP Products Indianapolis, Indiana

System Consultant

Managed and grew sales territory 27 percentage in 2007 while keeping profit margin at 29 percentage

Negotiated contracts ensuring sales quota fulfillment

Participated in sales and product training programs by SC Johnson, Rubbermaid, 3M and Kimberly Clark

Delivered innovative product solutions assisting customers with their cost-reduction programs

Commitment to continuous quality improvement through product and equipment training, maintaining standards in safety compliance, and a focus on sustainable solutions

January 2004 to January 2006

GE SUPPLY Indianapolis, Indiana

Industrial Telesales Representative

Awarded a "Who's Who in Industrial Sales" nomination by management for leading the first quarter of 05 in new account set up, new sales dollars & streamlining order entry processes

Established a relationship with a regional branch office which resulted in new sales growth for the national call center from $0.00 in 2004 to $222K in 2005 YTD.

Committed to achieving all team and personal sales goals, contributed $1.8M in sales

Won business with 158 new accounts that generated $105K YTD

Identified prospective customers using lead generating methods and performing an average 50 calls per day

Addressed customer service inquiries in a timely and accurate fashion

Successfully exceeded management and customer expectations with 24 hour quotation turnaround time

January 2001 to January 2004

PENSKE CHEVROLET DEALERSHIP Indianapolis, Indiana

Service Adviser

Managed all aspects of customer's service experience from completing estimates to resolving complaints

Ranked number one in the Midwest for Customer service satisfaction for Q3 2003

Outstanding client relationships and ensured repeat business to drive/increase sales

Negotiated with Extended Vehicle Warranty Corporations to complete complicated requests

Collaborated with all levels of management to report on daily service and client transactions

Served as the main contact to communicate automotive technicians diagnostic and explained repairs requirements to resolve vehicle performance and maintenance

Successfully answered high call volumes and scheduled appointments to achieve 100 percentage customer satisfaction on the initial visit to the service department

January 1998 to January 2001

GENERAL MOTORS/EDS Lake Buena Vista/Detroit, FL /MI

Product Specialist and Business Analyst

High volume call center and correspondence representative at the Chevrolet Customer Assistance Center.

Represented General Motors at Walt Disney Epcot Center Exhibit Hall

Served as the main contact on behalf of the customer to effectively communicate with the Chevrolet dealership service managers.

Empowered by GM to make decisions outside of manufacturing warranty for customer retention

Delivered on stage presentations as a Disney cast member highlighting GM current and future products and technology

Planned and executed continuous improvement team meetings ensuring updated information was communicated for guests and team members

Education

1998 UNIVERSITY OF DETROIT MERCY Detroit, Michigan

Bachelor of Arts Psychology

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