Customer Service Sales

Antuwan McCrae

Email: ********@***************.***

Address:

City: Dillon

State: SC

Zip: 29536

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Marlboro County High, Bennettsville SC 1/2001 to 5/2001 (general)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Energetic work attitude

Customer service expert

Adaptive team player

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding hotel operations, product, promotions and reservations

Work Experience

December 2006 to December 2007

AWA Inc d/b/a McDonalds Dillon, SC

Shift Manager

Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

January 2008 to Current

Raldex d/b/a Hampton Inn & Suites Florence, SC

Customer Service Representative

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.

July 2004 to December 2006

Sensor Enterprises d/b/a McDonalds Columbia, SC

2nd Assistant Manager

Trained several new employees quarterly.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Guaranteed positive customer experiences and resolved all customer complaints.

June 2001 to July 2004

Bed Bath & Beyond Columbia, SC

Customer Service Manager

Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Expressed appreciation and invited customers to return to the store.

Educational Background

2001 Marlboro County High Bennettsville, SC

High School Diploma general

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