Customer Service Sales

-->

BEVERLY ROBERTS

(CELL) ********@*****.***

EXPERIENCE:

Nov 2009-April 2010 JoAnn Fabrics

Part-Time Task Team Associate-Stocking and recovery of merchandise

from truck and floor.

Aug 2008-Present TJ Maxx

Part-Time Sales Associate-Customer Service in all departments including jewelry. Performed: Continuous recovery of goods to floor, as well as merchandise stocking and shelf coordinating. Use markdown equipment for clearance ticket production. Helped to unload trucks and back room production to floor merchandise. Fitting room experience, service desk and layaway departments.

April 2007-Dec. 2007 St. Clair River Country Club

Bartender-Server- Used Handiserv touch screen register and time keeping system. Inventory, cooler and liquor stocking, as well as bar area cleanliness and fruit fly control. Learned new and interesting drinks, and improved my knowledge of red and white wines. Fruit preparation and proper glass selection. Weekly spout cleaning and dishwasher breakdown, also helped in the dining room to serve, clear and water club members and guests. Total concentration on member satisfaction.

June 2005 - Sept 2005 Jack's R' Wild

Bartender-Waitress - Duties include opening and closing functions including cash register and Keno lottery monies. Waiting tables, as well as tending bar. Silverware, salt and pepper, sugar, etc and cooler stocking for the next shift. Concentration on customer satisfaction.

Jan 2005 - May 2005 Yale Hotel

Bartender-Waitress - Duties include opening and closing functions including touch screen cash register and Keno lottery monies. Light kitchen cooking, and full waitress experience. Worked bar and floor during A.M. hours. Restocking and dining room preparation for next shift.

Oct. 2003 - July 2004 Bookkeeper/Office Support

VACS Ventures, Inc.

Full office procedures in a one person office. Collecting phone messages, faxing, copying, pick-up mail at station to insure proper distribution to recipients. Performed payroll for two separate companies, using Paychex and working with three supervisors to maintain an accurate and quality environment with employees. Maintained EFT payments for gasoline loads, as well as computer generated checks for A/P using the QuickBooks System. Performed other QuickBooks functions, such as bank reconciliation, employee maintenance, A/R from stations daily sales and checking accounts for three separate companies.

May 1998 - April 2002 Payroll Administrator

Champion Bus., Inc.

I was hired from Kelly Services to manage a one person payroll department using Winstar time system, Dynacon time bank system, and ADP Payroll software system, (beginning in DOS and later upgrading to windows).

Duties include time keeping in a bar code badge system, twice a week to insure accuracy, for over 350 weekly and biweekly employees. Special payrolls included: Bonus, commission, and incentive. I performed employee files maintenance such as garnishments, verifications, suggestion awards, 401K, manual checks and continuous updating of files in three systems, (Winstar - ADP - Symix). Accounting and administrative reporting using Report Smith, Excel, and Microsoft Word. Month-end and fiscal as well as calendar year auditing and reporting, G/L journal entries and bank reconciliation. Performed inventory data entry and participation in the floor count inventory. I also set up a small subsidiary company on the Peachtree software.

Performed payroll training for two Human Resources employees before lay-off.

Feb. 1998 - May 1998 Various Office Jobs

Kelly Services

I performed various duties including data entry, inventory, and other office duties.

Sept. 1995 - May 1997 Payroll Clerk / Inventory Clerk / A/P Assistant / A/R Assistant

H & H Wheel Service, Inc. Roseville, MI

Complete Payroll manual and electronic from start to finish for 200-250 employees, at 17 different locations, using the Payroll 1 software system. Direct Deposit, unemployment, garnishments, and Foc, as well as taxes, yearly and quarterly.

Other duties included were inventory file maintenance and future cost and pricing updates, debit memos and inventory adjustments. Accounts Payable research and follow-up including statement reconciliation. Worked up daily sales comparisons for administrative use, in windows - excel. Posted batches and journal entry for A/R cash flow. Wrote checks daily to replenish cash flows for the 17 locations. I also produced computer generated reports for all aspects, payroll - A/R - A/P - and inventory.

Complete responsibility for distribution of insurance liabilities forms on request, as well as license tabs for all vehicles used for delivery at 17 different locations.

Jan. 1986 - Mar. 1988 Quality Control / Assembler

Detroit Plastic Molding Sterling Heights, MI

In the short time that I was there I learned the business from molding room to representing my company on external quality control and trouble shooting. Prepared daily inventory reports for management control and inspection system (Statistical Process Control).

May 1984 - Oct. 1984 Assistant to Accounts Receivable Clerk

Controlled Power Co. Troy, MI

I processed all customer invoices and accounts data to inventory control and freight / billing master files, into Burroughs 80 system which was replaced with the Hewlett Packard 2600. Configuration management of electronic panel board assemblies to assure completeness and conformance to engineering blueprints and designs.

Some purchasing.

May 1981 - Sept. 1981 Relief Secretary

Bankers Life & Casualty Co., Warren, MI

Replaced administrative assistants in one person offices at various branches, and transferred data to main office. Was directly responsible for all written correspondence, conference materials and scheduling appointments for 14 Sales agents as well as handling daily banking and petty cash functions.

June 1972 - Aug. 1975 Administrative Assistant

Warwick Real Estate, Detroit, MI.

Assembled data to prepare deeds and titles, purchase agreements, closing statements, repair lists, and VA & FHA financial requirements and reports. Designed and implemented ad campaigns using mass mailing and telemarketing. Scheduled various contractors to perform repairs and followed up on completion to assure Government Standards and VA & FHA regulations.

EDUCATION: Macomb Community College, Warren, MI

Classes were geared towards an accounting degree. Two classes away from associates.

St. Clair Shores Adult Education

Certified in Accounting and various Administrative Business related studies.

Contact this candidate