Customer Service Manager
Resume:
Tommie I Crook
Email: ********@****************.***
Address:
City: Jackson
State: MS
Zip: 39212
Country: USA
Phone: 601-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Multi-skilled professional with a proven track record in managing multiple, concurrent projects with strong Problem solving and follow-through capabilities. Demonstrated ability to work under pressure and meet tight deadlines, while using exceptional verbal and written communication skills and creative thinking.
Educational Background:
High School Dipolma from Hinds Community College, Raymond MS 1/2001 to 5/2002 (Office Systems Technology)
Job History / Details:
Career Overview
Multi-skilled professional with a proven track record in managing multiple, concurrent projects with strong Problem solving and follow-through capabilities. Demonstrated ability to work under pressure and meet tight deadlines, while using exceptional verbal and written communication skills and creative thinking.
Professional Experience
May 2012 to Current
Shift Supervior ThyssenKrupp Industrial Service
Shift Supervisor
Oversee the inspection process, responsible for laborers and the inspection of customer products for assigned tables.
Must lead by example, be organized, and practice good housekeeping skills in all areas of the facility Ensure all employees work safely and in accordance with company health and safety policies and procedures Ensure appropriate tools and materials are available for completion of jobs.
Provide on the job training for any new work instructions when applicable Provide input to Supervisor or Manager regarding performance Participate, support and comply with all health and safety initiatives and requirements.
06/2011 to 06/2012
MEMA Pearl, MS
Safe Room Specialist
Assisting applicants with MEMA Safe Room Program.
Submit and review applications and reimbursement packages.
Ensure applicant fully understand the program.
Work in conjunction with management and associates in implementing work methods, processes and practices in order to maintain efficient operations.
Maintain a professional office environment and emphasized efficient, friendly and responsive service.
Developed and maintained a functional filing system for the Safe Room program.
Analyzed, verify and correlated data; located, assembled and composed information for non-routine reports.
Arranged reports for management to reflect the business activities.
Ensure all phone calls and emails are addressed and respond properly.
12/2005 to 02/2008
IMS Autrans Canton, MS
Production Tech
Assembled front, back and side windows for all Nissan cars, trucks and vans.
Inspected each windshield/glass to insure it was within company and customer regulations before shipping.
Maintain 100 percentage inventory accuracy.
Ensure all shipments are made on time.
11/2004 to 12/2005
Calsonic Canton, MS
Production Tech
Assembled front-end module for Nissan Quest Van.
Ensure Head lights, radiator and fan are attached properly.
Ensure all parts are attached accurately and secure.
7/1995 to 4/2004
Magnolia Graphics MS
Administrative Assistant
Worked in conjunction with management and associates in implementing work methods, processes and practices to maintain efficient operations and build positive customer relationships.
Maintained a professional office environment and emphasized efficient, friendly and responsive customer service.
Developed and maintained a functional filing system for the division manager and staff members.
Analyzed, verified and correlated data; located, assembled and composed information for non-routine reports, inquiries and technical correspondence.
Prepared agendas and made arrangements for meeting of committees and executive boards.
Established routine office procedures and policies, ensure proper routing of time sheets.
Maintained a personnel rotation schedule, briefed and ensured incoming and outgoing staff were given proper orientation.
Education
Hinds Community College Raymond, MS
Degree Office Systems Technology
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