Customer Service Management

Bruce Kolz

Email: ********@**-********-********.***

Address:

City: Naperville

State: IL

Zip: 60564

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Strong managerial background with senior level local/international experience and cross sector exposure. Good strategic appreciation and vision. Self driven and self reliant, sets aims and targets and leads by . Collaborative approach with good interpersonal skills to engage, motivate and encourage others through change. Highly focused with a consistent track record of successfully delivering full results implementations to tight time scales and within budget. I am currently looking to continue a career in senior management position in the Midwest Chicago area.

Educational Background:

High School Dipolma from University of Wisconsin LaCrosse, WI 1/2001 to 12/1989 (Marketing/Management)

Job History / Details:

Executive Profile

Strong managerial background with senior level local/international experience and cross sector exposure. Good strategic appreciation and vision. Self driven and self reliant, sets aims and targets and leads by example. Collaborative approach with good interpersonal skills to engage, motivate and encourage others through change.

Highly focused with a consistent track record of successfully delivering full results implementations to tight time scales and within budget. I am currently looking to continue a career in senior management position in the Midwest Chicago area.

Professional Experience

June 2004 to Current

David Hobbs Honda Glendale, Wisconsin

General Manager

Formulation of company direction and strategy.

Managed all aspects of human performance issues.

Budgetary forecasting.

Chairing monthly meetings with all employees and senior management.

Maintain close relationships with management, suppliers and clients.

Evaluating and decision-making.

Ability to identify new business opportunities.

Captured 1 percentage market share with new product sales

Managed team of 70 professionals.

Recommended innovative alternatives to generate revenue and reduce unnecessary costs.

July 1992 to July 2004

David Hobbs Honda Glendale, Wisconsin

Parts and Service Director

Recommended and helped customers select merchandise based on their needs.

Managed wide variety of customer service and administrative tasks.

Trained new employees on company customer service policies and service level standards.

Defined strategy and business plan for parts and service departments

Skill Highlights

Leadership/team building

Operations management

Employee relations

Customer-oriented

Inventory control

Staff development

Profit and loss statements

Budgeting expertise

Negotiations expert

Organize staff training

Self-motivated

Skilled negotiator

Education

University of Wisconsin LaCrosse,

Associate of Science Marketing/Management

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