Manager Service

Brian Hunter

Email: *********@********.***

Address: **** ***** ***** *****

City: Hampstead

State: MD

Zip: 21074

Country: USA

Phone: 410-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brian J. Hunter

1786 Lower Forty Drive, Hampstead, MD 21074

Phone: 410-***-****

******@***.***

Experienced Dealership Parts and Service Director driven to achieve maximum profitability using industry knowledge and team building skills while earning excellent customer satisfaction. Emphasizes excellent customer service and relationship building to achieve customer loyalty and repeat business.

Professional Experience:

Ourisman Rockmont Chevrolet 1/2012 - 6/2012

Service Director

Increased total labor sales 10% over prior year

Supervised 17 technicians and 5 service advisors

Bob Davidson Ford Lincoln, Baltimore, MD

Retail Service Manager 4/2010 - 11/2011

Prepared and submitted winning bid for service contract for Towson University vehicles, generating gross sales of $120k in 4 months

Improved customer handling in the service lane while increasing customer e-mail collection by thirty percent

Assisted and coached Shop Service Manager in achieving the Ford President's Award

Improved communication between departments through implementation of new policies and procedures

Miller Brothers Ford Lincoln Mercury, Inc., Ellicott City, MD 3/1998 - 4/2010

Parts and Service Director 3/1998 - 11/2008

Property Management 11/2008 - 4/2010

Awarded the Ford President's Award 6 years running

Achieved 92% Overall Service Satisfaction scores

Increased Service total sales 135%

Contracted with Howard Co. government for parts purchases, resulting in sales of $150k annually

Increased Parts Sales 160%

Implemented Lateral Support System in Service to increase revenue

Was appointed Truckload crash part coordinator for Baltimore metro area to achieve economies of scale while ordering in bulk

Over-hauled and revamped Parts inventory and reduced idle inventory to achieve maximum return

Served as Purchasing agent for dealership

System Administrator for computer, security and phone systems

Directly responsible for computer network setup

Assisted owner in closing of retail business, including collection of Accounts Receivable, preparation of computer equipment for resale by removing all proprietary data, compilation and maintenance of master inventory list of all furniture and equipment for sale and conducted tours of property for potential leasers.

Professional Development:

Ford Master Certified Service Manager

Ford Master Certified Parts Manager

Proficient in dealer computer systems by ADP, Reynolds and Reynolds and UCS

Served as Secretary for Ford Parts and Service Manager Club

Proficient in Microsoft Office software

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