Customer Service Sales

Linda McElhone

Email: *********@********.***

Address: ** ********** ******

City: Chicopee

State: MA

Zip: 01020

Country: USA

Phone: 413-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Linda McElhone

33 Greenpoint Circle * Chicopee, MA 01020

413-***-**** (cell) * *********@********.***

PROFILE

Administrative and customer service professional with over 25 years experience working with Fortune 500 clients. Exceptional track record of learning and implementing new technology.

Most valuable asset - "Common Sense."

PROFESSIONAL EXPERIENCE

Finlay Printing, Bloomfield, CT 1987-2012

Assistant to the President, 2005-2012

* Fulfilled special tasks assigned by the company President, primarily related to production processes and data management

* Provided high-level administrative support, conducting research, preparing reports, handling information requests and supporting office communications via email and phone

* Assisted clients, sales and customer service staff in data retrieval and organization, including diagnosis and troubleshooting of technical problems with database and web store software

* Generated reports, memos, proposals and correspondence for the President, using word processing, spreadsheet, database, and presentation software

* Prepared billing and created invoices

Customer Service Representative, 2001-2012

* Job controller for up to 20 national and local accounts, with daily customer contact

- Lead consultant/trainer in the use of MediaBank image database

- Advised about processes and best methods to achieve customer goals

- Initiated jobs - logged into tracking software and coordinated with sales staff and production teams

- Prepared monthly billing for customer base

- Scheduled WebEx/GoToMeetings for our sales staff

* Managed a major greeting card customer's digital print orders, including order fulfillment and inventory tracking

- Created Excel spreadsheets for production scheduling, with breakdown of quantities and shipping information

- Proofread files for accuracy and adherence to customer specifications

- Sent digital proofs and selected printed samples for customer approval

Digital Asset Manager, 1997-2012

* Managed and organized all in-house digital assets, including the archiving and restoration of files

* Created and maintained image databases for customers; implemented security with user names and passwords

* Built catalogers for review, editing, retrieval, and uploading of files and images

* Fulfilled asset requests for customers, in-house sales and production staff

* Investigated and resolved issues with digital asset management system

* Supervised and prioritized a high volume of work under tight deadlines

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Linda McElhone

Website Production Support, 2009-2012

* Website administration using XMPie template software and ProMail pricing/inventory management applications

* Created offers and products; managed users, groups, shipping, pricing, inventory, ticketing and email notifications; placed orders for customers

RELEVANT SKILLS

* Data analysis and problem-solving * Multi-tasking and meeting tight deadlines * Attention to detail and accuracy * Excellent written communication skills * Ability to quickly learn and master new technology

SOFTWARE

* Microsoft Office applications * Window NT system software * PC * Mac OSX * Filemaker * MediaBank * Pro-Mail * XMPie * Adobe Creative Suite (Acrobat, InDesign, Illustrator, Photoshop)

EDUCATION/TRAINING

WAVE Corporation - MediaBank Gold Training - 5/2012

WAVE Corporation - MediaBank Boot Camp - 6/2007

Pro-Mail (order and inventory management software) - 6/2007

Networker Legato / Networker 5.1 for Windows NT Administrator I - 9/1998

HS diploma, Canton High School, Canton, CT

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