Customer Service Sales

Melanie Vastardis

Email: ********@***************.***

Address:

City: Arvada

State: CO

Zip: 80003

Country: USA

Phone: 720-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.Highly enthusiastic customer service professional with 2 5 years client interface experience. Results-oriented business owner with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Educational Background:

High School Dipolma from Kennedy HS, Denver CO 1/2001 to 6/1986 (General)

Job History / Details:

Career Overview

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.Highly enthusiastic customer service professional with 25 years client interface experience.

Results-oriented business owner with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Skill Highlights

Accounts Receivable Professional

Strong Communication Skills

Intuit QuickBooks Specialist

Goal-oriented

Hiring and Retention

Skilled Negotiator

Client Relations Specialist

Team management

Persuasive

Focused on Customer Satisfaction

Compensation/Payroll

Employee Relations

Core Accomplishments

Account Management

Managed over 70 large accounts for advertising agencies and brand advertisers.

Successfully grew advertiser budgets by 100 percentage and advertiser spending by 150 percentage in 1.5 years.

Sales

Consistently generated additional revenue through skilled sales techniques.

Produced 60 percentage more account reporting data by revising duties.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Professional Experience

December 1999 to Current

Beyond Graphics Arvada, Co

Owner

First Point of Contact. Sales, Customer Service/Relations, Bookkeeping, A/R-A/P, HR, Office Manager, and Procurement. Continuous interaction with staff, clients and vendors. Multi-line phone line system. Production either Screen-Printing or Embroidering when needed.

February 1995 to November 1999

Inland Designs Englewood, Co

Printer/Sales

Hired as a 3rd shift screen printer. Ultimately moved to front office to do sales & accounts receivable.

Education

1986 Kennedy HS Denver, CO

High School Diploma General

Community Service

I volunteer at a Church early learning program. I'm humbled (yet inspired) by children - some with developmental issues - and feel blessed to "give back" to the community this way. I enjoy participating in other Church organized fund raisers.

Contact this candidate