Customer Service High School
Resume:
Annie E Mollar-Gibson
Email: ********@**************.***
Address:
City: Baltimore
State: MD
Zip: 21213
Country: USA
Phone: 410-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Objective To utilize my medical organizational and customer service experience in an enterprise that allows individual growth.
Educational Background:
High School Dipolma from Southwestern Senior High School, Baltimore MD 1/2001 to 6/1982 (Business)
Job History / Details:
Professional Profile
Objective To utilize my medical organizational and customer service experience in an enterprise that allows individual growth.
Qualifications
Knowledgeable of State of Maryland MCO'S Insurance Program
Knowledgeable of HMO
3rd party preauthorized procedures
Customer Service Skills
Trainer/Team-Leader
Typing (45 wpm)
Understand medical office operations
Excellent Equipment Skills
Automated systems knowledge(e.g. EPIC, HDX, AX,McNet, EVS)
Knowledgeable of HIPAA
Knowledgeable of CPT/ICD-9
Filing
Mcrosoft Windows
Spreadsheet and Data base formatting
Typing (45 wpm)
Relevant Experience
Developed ability to work in a fast-paced Health Clinic atmosphere
Maintained Excellent Customer relations and developed customer report
Diplomatically resolved patients complaints on a as-needed basis
Completed requisitions for laboratory test, other procedures
Ability to follow or give instructions well and make decisions with no supervision
Motivated and supervised employee on daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to associates to meet office expectation
Effectively display sensitivity to the interrelationship of both people and function within the office
Thorough understanding of hospital and physician office practices
Experience
January 2009 to Current
Johns Hopkins University Baltimore, MD
Moore Clinic- Clinical Coordinator
January 2007 to March 2009
Kelly Services Hopkins University Baltimore, MD
Moore Clinic Patient Service Coordinator
January 2001 to January 2006
Johns Hopkins University Baltimore, MD
Access Service Core Service-Fin.,
January 2000 to January 2001
Johns Hopkins Hospital Baltimore, MD
Access Services Core Service Specialist
January 1998 to January 2000
Johns Hopkins Health System Baltimore, MD
Member Service Representative
Education
06/82 Southwestern Senior High School Baltimore, MD
High School Diploma Business
Reference Pius O. Afriyie PA-C; Johns Hopkins University
Patricia Barditch-Crovo MD; Johns Hopkins University
Julie McArthur MS CRNP; Johns Hopkins University
Contact this candidate