Customer Service Sales
Resume:
Ian Battad
Email: *********@********.***
Address: **** ****** ** ***. ***
City: Orlando
State: FL
Zip: 32828
Country: USA
Phone: 321-***-****
Skill Level: Management
Salary Range: $44,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
2708 Cheval St. Apt. 109
Orlando, FL 32828
IAN P. BATTAD 321-***-****
*********@********.***
PROFILE
Energetic, experienced and professionally trained in operations and production as well as customer service and retail sales. Certified LEAN ENTERPRISE practitioner under the Lean six sigma system. Excels in motivating staff to increase efficiency and profitability. Works well as a team leader and a dependable team member. Committed to use the maximum fruits of my experience to provide utmost customer satisfaction resulting in higher company profitability.
HIGHLIGHTS OF QUALIFICATIONS AND ACCOMPLISHMENTS
Production and Operations
* Decrease company expense by adding more options in shipping and mailing of company correspondence.
Utilize FEDEX as an option instead of US Postal Service reducing the cost of shipping or mailing by a minimum of $ 1.50 per piece.
* Reduce company expense by aggressively promoting the Annual Accounting Fee of Business Reply accounts that has a volume of more than 890 mail pieces per day. On an average the postage expense is reduced by $ 12,500 per year per qualifying business reply account.
* Increase efficiency by applying LEAN method of operation through simple re-arranging of sorting stations and methods.
* Increase productivity and reduce operating expense by curtailing absenteeism and tardiness thereby eliminating overtime.
* Improve communication among shifts by introducing daily turnover reports.
* Improve adherence to service level agreements by standardizing issuance of mail codes resulting in a reduction or elimination of delivery delays because of confusion.
* Reduce the rate of loss accountable mail and packages by implementing a direct signature approach.
IAN P. BATTAD page two
HIGHLIGHTS OF QUALIFICATION AND ACCOMPLISHMENT (continued
Customer Service and Retail Sales
* Increased sales by 50% at Mail Boxes Etc. Store no. 786 in year 2000 by providing exceptional customer service to ensure repeat business.
* Established store no. 786 as top 5 in mail box sales for the entire central Florida area.
* Achieve sales of more than $350,000 in 2004 that made the store a Bronze eagle awardee.
* Established The UPS Store. 2554 as top 5 in meter mail sales and rapid air sales for central Florida beginning year 2000.
* Achieve a sale of more than $ 350,000 for The UPS Store 2554 which made the store a bronze eagle awardee in year 2000 and eventually a silver eagle awardee with sales over $500,000 in year 2004.
* Consistently increased sales by at least 15% for all three stores every year by motivating staff to actively up-sell and cross-sell and consistently providing top brand customer service.
* Increased profitability by effectively analyzing financial reports as to determining the strengths and weaknesses of each profit center.
Training and Wholesale
* Played a key role in increasing the weekly sales of Hashbrown Trading Inc. from $45,000 to $60,000 by providing effective sales techniques as well as managing personal accounts.
Sales Management and Training
* Increased the number of Sales Associate thereby increasing sales at Phil-am Plans Inc. and High Dessert Philippines by effectively recruiting sales managers and running Training the Trainers program.
* Established Mindanao region as a top region at High Dessert Philippines by constantly providing leadership through training, and marketing incentives to the sales associate.
Computer skills
* Proficient in system applications as well as Microsoft Word, Excel, QuickBooks.
IAN P. BATTAD page three
Academic accomplishment
* Graduated CUM LAUDE at International Academy for Management and Economics in 1991
* Director of Education and research committee as a member of the Student council.
Certified completions
* Lean Six Sigma Practitioner 2007
* Perfect Bundle mailing 2008
* Flat Sequencing System 2008
* Master of Mailing Technology 2008
PROFESSIONAL EXPERIENCE
Transaction Operations and Receipt and Dispatch Supervisor
Xerox Services (Jan. 2007 to present) - 2290 Premier Row Orlando, FL
* In charge of Mail Services operations for the state of Florida. The average volume of mail is 70,000 interoffice mail and 20,000 US postal mail and courier packages.
* Hires, Trains and evaluate performance of staff according to a set goal.
* Directing a staff of 20 employees in a high production, three shift environment across two locations.
* Ensures all production deadlines are met, strict quality control standards are maintained thereby providing a high level of support and service to client departments.
* Prepares and manages operating budgets.
* Serves as liaison between the clients and the US Postal Service as well as other carriers. Assist clients in establishing PO Boxes and business reply accounts. Monitors balances of 31 business reply mail accounts and 42 PO boxes located across Florida.
* Over-see the issuance of mail codes for Florida operations.
* Prepares the postage expense for the mail operations in Florida, Virginia, Maryland and DC, Tennessee, North Carolina, South Carolina and Georgia.
* Serves as liaison between clients and pre-sort vendor for Florida.
IAN P. BATTAD page four
PROFESSIONAL EXPERIENCE (continued)
Assistant Store Manager/World Leader (2006)
Toys R Us - 9849 West Colonial Dr. Ocoee Florida
* In Charge of Sales and Inventory Management.
* Conducts bay audits to assure proper inventory control.
* In charge of replenishment for both small toys and big ticket item.
* Corrects item discrepancies in the system.
* Manages unloading crew.
* Manages back of house operations.
* Manages merchandising staff.
* Ensures that the store is in accordance with corporate key metrics.
Multi-store Manager (1999 to 2006)
The UPS Store - S. Alafaya Tr. Orlando Florida
* Over-see the entire operations of the three stores with strong emphasis in providing good customer service.
* Main contact in establishing vendor relations.
* Coordinates with the area office as well as the corporate office with regards to store operation and marketing activities.
* Prepare work schedule of the employees.
* Trains staff on new operational tools.
* Assist in resolving customer claims and complaints.
* Prepares financial reports.
* Performs routine store operations.
Overnight Stocker (2006 part time)
Super Target - Alafaya Trail Orlando, Florida
* Pushing merchandise on the sales floor varying from sports to domestics and from grocery to softlines.
* In-charge of processing charge back for defective products.
Trainer /Account Executive (1997-1999)
Hashbrown Trading Inc.- Commerce Pkway Los Angeles, California
* Trains account executives on effective sales techniques and prospecting
* Takes orders, delivers and collect from personal accounts.
* Actively prospect possible new clients
* Expand market by not concentrating on one market niche.
IAN P. BATTAD page five
PROFESSIONAL EXPERIENCE (continued)
Regional Manager (1995-1997)
Phil-Am Plans Inc. - Manila, Philippines
* Over-see the operations of Metro Manila region IV and prepares sales goals.
* Recruits and trains sales managers.
* Formulate training programs as well as marketing incentives for the sales associates.
Area Manager- Mindanao (1992-1995)
High Desert Philippines - Makati, Philippines
* Oversee the operations of all branches and stockist in Mindanao region.
* Design and implement training programs
* Develop new growth areas in the region
EDUCATION
International Academy For Management and Economics - Manila, Philippines
Computer Studies
Ateneo De Manila University - Manila, Philippines
High School
Benedictine Abbey School - Manila, Philippines
REFERENCES
Jeanette Savage: Qa Principal, Xerox Services
Glenda Hyde: Change Manager, Xerox Services
Glynda Loudermilk: Transaction Processing Manager
Contact this candidate