Customer Service High School

Frances A. Aguirre

Email: ********@*****-*******.***

Address:

City: Lemoore

State: CA

Zip: 93245

Country: USA

Phone: 559-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused skilled at multi-tasking and meeting tight deadlines. 38 years experience in handling financial transactions. I am fluent in Spanish and have a Notary Public commission. I retired from the Postal Service in August of 2012 after 31 years of service. I am available to work immediately and can work any schedule.

Educational Background:

High School Dipolma from Heald College Fresno, Fresno CA 1/2001 to 6/1976 (Business/Legal)

High School Dipolma from Orosi High School, Fresno CA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Client-focused skilled at multi-tasking and meeting tight deadlines. 38 years experience in handling financial transactions.

I am fluent in Spanish and have a Notary Public commission.

I retired from the Postal Service in August of 2012 after 31 years of service.

I am available to work immediately and can work any schedule.

Core Qualifications

Computer proficient

Financial records and processing

Quick learner

Client-focused

Operations management

Results-oriented

Employee scheduling

Dependable

Attention to detail

Cash handling accuracy

Loss prevention

Banking and financial services background

Organized

Time management

Detail-oriented

Excellent multi-tasker

Strong communication skills

Flexible schedule

Proficient in MS Office

Experience

June 2008 to June 2012

US Postal Service Kettleman City, CA

Postmaster

I Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits.

June 1995 to June 2008

US Postal Service Selma, CA

Supervisor, Remote Encoding Center

Mastered the intricacies of the process flow within each department. Assessed and trained personnel for promotion to cross-functional operations. Developed and implemented data-based solutions in a timely manner. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Coordinated closely with quality control regarding products awaiting dispositions. Maintained and enforced a safe and clean working environment at all times. Coordinated preventative maintenance on existing and new production equipment, including routine calibration. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets. Diligently maintained safety and quality standards. Improved efficiency and productivity by eliminating waste and production constraints. Trained, developed and counseled employees to develop a high performing team. Coached employees in developing and achieving individual performance goals. Developed and maintained strong and clear communication and rapport with plant personnel.

January 1992 to June 1995

US Postal Service Tulare, CA

Finance Manager

Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for the office and one off site contract facility. Prepared financial and regulatory reports required by postal laws, rules and regulationsAnswered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of 2 store locations. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions.

January 1989 to January 1992

US Postal Service Milpitas, CA

Delivery Supervisor

Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Mastered the intricacies of the process flow within each department. Assessed and trained personnel for promotion to cross-functional operations. Developed and implemented data-based solutions in a timely manner. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Coordinated closely with quality control regarding products awaiting dispositions. Maintained and enforced a safe and clean working environment at all times. Coordinated preventative maintenance on existing and new production equipment, including routine calibration. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Diligently maintained safety and quality standards.Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership.

March 1981 to January 1989

US Postal Service Milpitas, CA

Postal Clerk/Carrier

Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Recommended, selected and helped locate product services. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. based on customer needs and desires.

December 1971 to March 1981

Lloyds Bank of California Orosi, CA

Bank Teller

Opened new customer accounts, including checking, savings and lines of credit. Managed opening and closing times for the main branch. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to Lloyds Bank of CaliforniaResearched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Reported daily averages and shortages to the operations department. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information. Directed specific questions to appropriate branch personnel. Delivered prompt, accurate and excellent customer service. security and audit procedures.

Education

1976 Heald College Fresno Fresno, CA

Diploma Business/Legal

Coursework in Accounting. Coursework in Business Administration. Coursework in Legal Secretary.

1975 Orosi High School Orosi, CA

High School Diploma Business

Member of the Business Club. Bank of America Academic Achievement Award. Senior Class Secretary/Treasurer.

Professional Affiliations

Notary Public Association. Postal Supervisors Association. League of Postmasters Association.

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