Customer Service Technician

Amanda Therrien

Email: ********@********-*****.***

Address:

City: Lakewood

State: CO

Zip: 80227

Country: USA

Phone: 303-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been an experienced and motivated PTCB certified pharmacy technician since July of 2000. I am a 2012 Honors graduate of the Arapahoe Community College pharmacy technician program with a versatile background in all aspects of pharmacy practice. I have a strong track record of maintaining positive relationships with customers, pharmaceutical representatives, medical professionals, and insurance providers.

Educational Background:

High School Dipolma from Arapahoe Community Collage, Littleton CO 1/2001 to 5/2012 (Pharmacy Technician Program)

Job History / Details:

Professional Summary

I have been an experienced and motivated PTCB certified pharmacy technician since July of 2000. I am a 2012 Honors graduate of the Arapahoe Community College pharmacy technician program with a versatile background in all aspects of pharmacy practice. I have a strong track record of maintaining positive relationships with customers, pharmaceutical representatives, medical professionals, and insurance providers.

Licenses

Certified Pharmacy Technician, 2000-present.

Skill Highlights

Extensive understanding of medications both brand and generic, their uses and possible interactions.

Excellent knowledge of HIPAA regulations.

Exceptional customer service skills and telephone etiquette. Experienced dealing with patients, medical offices and insurance companies.

Strong experience deciphering "sig codes", entering prescriptions into various computer systems, and filling them.

CPR certified

Compounding experience

Efficient and accurate

Professional Experience

July 2008 to Current

Dollar Tree inc. Lakewood, Colorado

Part time assistant manager

It was required of me to take this position as a temporary job while serving as sole caretaker of an elderly relative so that I could be within minutes of my home. Although it is not in the field of pharmacy it still requires applicable skills such as customer service, inventory control, scheduling, cash handling and clerical skills. I now have the freedom and strong desire to move back into the job of pharmacy technician as my care taking obligations have been resolved.

May 2002 to July 2008

Albertsons/Sav-On pharmacy Littleton, Colorado

Certified pharmacy technician

Lead technician, fulfilling all related duties. In this position I entered new patient profiles and prescriptions into the computer system and filled them. I communicated with doctor's offices and insurance companies via phone, fax and email regarding refills, prior authorizations and over-rides. I also helped with ordering, inventory, out-dates and related clerical needs.

February 1998 to August 2001

Cub's Pharmacy Arvada, Colorado

Certified pharmacy technician

CPhT performing all typically required tasks such as entering, filling, customer service, clerical and phone work.

October 1997 to March 1998

Lindy's Pharmacy Arvada, Colorado

Certified pharmacy technician

CPhT performing standard duties as well as compounding of capsules, topical, and sub-lingual medications. Retail ordering, inventory control and home deliveries.

April 1995 to September 1997

Safeway Pharmacy Wheatridge, Colorado

Pharmacy technician

Pharmacy technician.

Education and Training

2012 Arapahoe Community Collage Littleton, Colorado

Pharmacy technician Program

Although I have been continually certified since July of 2000 I decided to participate in the program to update my skills in preparation to reenter the field pf pharmacy. I finished the program with honors on their "Vice President's" list.

I can provide many professional and personal references upon request.

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