Management Project

Kenneth Pierce

Email: *********@********.***

Address: ***** ***** *** **

City: Auburn

State: WA

Zip: 98092

Country: USA

Phone: 206-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

Team Management "X Organizational Management "X Liaison & Public Relations Client Services "X Training & Development

Educational Background:

Certification, Teaching

Bates Technical School, 12/1999 - 06/2000

Tacoma, WA

Not Selected,, Not Selected

Job History / Details:

KENNETH PIERCE

Phone: 206.618.

Email: *********@********.***

OPERATIONS & SERVICES DIRECTOR

SERVICES MANAGEMENT PROJECT OVERSIGHT TEAM LEADERSHIP

I am an experienced operations and services director with more than 10 years experience in project management, team leadership, productivity enhancement, and service implementation. My ability to make high impact decisions, solve problems, analyze situations, and prioritize effectively has led to my career progression. I am currently looking to utilize my background with an organization that values dedication and a proven track record of success.

AREAS OF EXPERTISE

Team Management

Organizational Management

Liaison & Public Relations

Budget Management

Client Services

Project Oversight

Complaint Resolution

Communications

Training & Development

Problem Solving

Operations Directorship

Process Improvements

Persuasion & Negotiation

Claim Processing

Strategic Leadership

CORE COMPETENCIES & ACHIEVEMENTS

Represented the senator at hundreds of community events, conferences, and meetings with elected officials and the public, included public speaking engagements.

Successfully enhanced and managed the internship program, recruited, interviewed, hired, trained and supervised more than 50 college students annually. Increased casework productivity by 40%, reduced turn-around time by 75%, and referred more than 50 interns annually for job postings with an 80% hiring success rate.

Established only paperless division within the office 3 years earlier than projected target date, reduced paper consumption by 95%, freed up money to upgrade the intranet system (IQ), and resulted in 35% of agencies approving use of electronic document management.

Initiated over 4,000 casework queries as CSR, resulted in a 70% favorable outcome on behalf of constituents requesting assistance with issues involving federal and state agencies.

PROFESSIONAL EXPERIENCE

WAREHOUSE WORKER II, MCLENDON HARDWARE INC., RENTON, WA 2012 - PRESENT

Assists with filing, packing and preparing orders for delivery or pickup. Follows organizational policies and procedures, determines order status, communicate effectively with management and colleagues.

CONSTITUENT SERVICES DIRECTOR, U.S. SENATOR MARIA CANTWELL, SEATTLE, WA 2007 - 2011

Managed and mentored 5 constituent services reps and 2 staff assistants in multiple office locations and up to 60 interns annually for 4 years. Handled all calls and casework requests for the entire state. Managed the internship and academy nominations programs.

CONSTITUENT SERVICES REPRESENTATIVE, U.S. SENATOR MARIA CANTWELL, SEATTLE, WA 2001 - 2007

PRE-EMPLOYMENT TRAINING INSTRUCTOR, LEARNING DISABILITIES ASSOCIATION, REDMOND, WA 2001 - 2002

FIELD REPRESENTATIVE, COORDINATED CAMPAIGN, 37TH LD, SEATTLE, WA 2000

EDUCATION

SHORELINE COMMUNITY COLLEGE, STUDIED CNC MACHINERY, SHORELINE, WA

BATES TECHNICAL COLLEGE, STUDIED TEACHING & OCCUPATIONAL ANALYSIS, TACOMA, WA

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