Customer Service Representative
Resume:
Jacob Hopple
Email: *********@********.***
Address: **** * ** ***** **
City: Phoenix
State: AZ
Zip: 85041
Country: USA
Phone: 480-***-****
Skill Level: Management
Salary Range: $32,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jacob M. Hopple, III
2724 W La. Salle St
Phoenix, AZ. 85041
OBJECTIVE
I am looking for an opportunity to work in finance where I can use my experience of over 18 years to succeed and grow with the company I work for. I bring collections, excellent customer service skills and managerial experience to the table.
EXPERIENCE
April 4, 2012 - Current Progressive Insurance Phoenix, AZ
Customer Service Representative
I currently work as a customer service representative, assisting customers by answering questions regarding auto insurance policies, billing, collections and selling insurance coverages.
September 13, 1999 January 23, 2012 Chase Bank Phoenix, AZ
Collections Supervisor
Collections Supervisor 2009-2012 I managed 14 collectors in a sub-prime auto loan collections and repossession group. My responsibilities included, but were not limited to: hiring, training, handling escalated calls, payment disputes, auditing accounts, quality assurance, phone monitoring, time keeping, conflict resolution, motivating staff, employee reviews.
National Recovery Group Collector 2006-2009- I worked in the National Recovery Group for 2 years where my job was to locate collateral that had been charged off or to locate customers with charged off auto loans so that the bank could take legal action. I worked directly with repossession and skip agents as well as bank attorneys.
Sub-prime Auto Loan Collector 1999-2006- I started working for Chase Bank as a collector in the custom sub-prime auto loan collections and repossessions department, working accounts from cradle to grave. I managed my own queue of accounts, skip-traced, negotiated payments, handled payment disputes. I also worked in this department as the lead supervisor.
March 18, 1997 - September 13, 1999 Bank Of America Phoenix, AZ
Lead Supervisor, Locate Services, Credit Card Division
I started working for Bank of America as a collections representative in the credit card division where I managed my own queue of accounts by skip-tracing and making payment negotiations with delinquent customers. I was then promoted to lead supervisor. My duties included: collectors monthly evaluations, training, daily account audits, time keeping, delinquency reports, and escalated calls.
May 5, 1994 - March 17, 1997 Discover Card Phoenix, AZ
Senior Collector, pre-charged off loans
July 1993- March 1994 AZ Relay Service Tempe, AZ
Supervisor
August 1992-1994 Sheraton Hotel Cerritos, CA
May 1985- Feb 1990 United States Army
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