Customer Service Management

Noor elqadimiller

Email: *********@********.***

Address: **** ******** ** *** ***

City: Suitland

State: MD

Zip: 20746

Country: USA

Phone: 910-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

NOOR J. MILLER

3901 Suitland Rd Apt 806

Suitland, Maryland 20746

Phone: 910-***-****

Email: *********@********.***

SUMMARY OF QUALIFICATIONS

Legal Administrator with 3 years of proven ability of the preparation of naval correspondence and messages; preparation and maintenance of directives; preparation of travel orders, completion of general administrative requirements such as leave authorization, identification cards, and preparation and maintenance of command unit punishment books, and manage all associated paperwork and record keeping, such as unit diary reporting of over 161,000 transactions all while maintaining a 96% timeliness rate. Broad based knowledge and practical application of information systems, compensation and benefits, resource management, budgeting, forecasting, training, development, legal compliance, and strategic planning. Fluent in writing and speaking Spanish and English. Recipient of multiple awards for outstanding performance in the US Marine Corps and a good conduct medal. Highly ethical and motivated to administer programs and strategic plans in accordance with corporate and legal compliance. Proficient in Microsoft Office Suite to include Word, Excel, Access, and PowerPoint.

Areas of Expertise:

Leadership

Service orientation

Compensation benefits

Operation Development

Customer Service

Quality Control / Assurance

Organization Development

Oral / Written Communication

Oral Presentations

Training / Development

Workers' Compensation

Time management

Critical thinking

Project / Program Management

Strategic Planning

Maintain and update filing

Deductive reasoning

PROFESSIONAL EXPERIENCE

United States Marine Corps, Camp Lejeune, NC February 2009 - Present

Training Officer:

Processing & tracking appellate leave within one of the largest Personnel Administration Center's with Department of Defense standards.

Ensuring all Courts-Martial medical & dental records are forward to the Navy and Marine Corps Appellate Leave Activity upon return of the convening authority's action in a timely manner.

Reporting and tracking all Non-Judicial Punishments on unit diary.

Reporting and tracking all unauthorized absence, in hands of civilian authority, and deserter status within 2d Marine Division.

Liaison with Legal Service Support Section ensuring all legal matters is handled in a timely manner.

Manage the daily functions of the Permanent Change of Station/Legal section personnel to ensure consistent productivity.

Responsible for providing corrective actions to the proper correspondence ensuring that all administrative actions are accurately completed in a timely manner.

Provide advice and guidance to customers who need legal assistance and or their awards added in to the Marine Corps Task Force Systems.

Provide questionnaire sheets for interviews when necessary

Troubleshoot Microsoft Office related issues and questions

Assist with filling out proper governmental forms prior to and following their end of service.

Assemble binders for informational purposes, covering a variety of legal and awards services.

Noor Miller, Page 2

Management Assistant

Information System Coordinator (ISC) matter expert for initial inquires on computers and computer programs

General and operational administration utilizing manual and automated information systems (AIS).

Create spreadsheets with detailed information for meeting or review by supervisors or teammates

Provide government forms, such as Marines final entitlements and Service members' Group Life Insurance

Organize files and update per Marine Corps directives

Administrative Clerk

Monitor Improved Awards Processing System (IAPS) that allows directors and deputy directors to input awards for Marines

Experienced with Marine Corps Total Force Systems 3270

Track weekly Information Management Reports and Corrections Management Information Systems Reports by developing a spreadsheet containing all personnel pending legal matters.

Assure that all Marines within Marine OnLine (MOL) are accounted for by designated sections

EDUCATION

Marine Corps Course: 01T, Administrative Clerk

Pharmacy Technician Course: CCCC Coastal Carolina College.

MILITARY / PROFESSIONAL AWARDS

National Defense Service Medal

Navy and Marine Corps Achievement Medal

Global War on Terrorism Service Medal

Good Conduct Medal

Letter of Appreciation

Certificate of Appreciation

Navy Unit Commendation

Meritorious Mast

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