Manager Analyst

Janine Hetes

Email: *********@********.***

Address: ***** ******* **** ****

City: Linden

State: MI

Zip: 48451

Country: USA

Phone: 810-***-****

Skill Level: Experienced

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JANINE HETES

16374 Paddock Club Blvd. *********@********.***

Linden, MI 48451

Home: 810-***-****;

Cell: 810-***-****

Epic Go Live Analyst

*Epic Inpatient Support Analyst

*Epic Ambulatory Analyst

*Epic Go Live Support Analyst

*Epic Credential Ambulatory Trainer

*Epic Credential Clindoc CPOE Trainer

Application Experience

*Inpatient, Physician Office, Labor and Delivery, Emergency Department

*Epic Training and Support for Clinical Staff

*EMR Software Implementations

*Testing/Scripting Documentation

*Epic CPOE Inpatient

*Epic Ambulatory Inpatient

Work Experience

Providence Medical Group

Go-Live Support Specialist

Kforce (Washington, Oregon, Montana, California)

March 2012 - Present

Worked with Go Live Support Staff and Clinic Manager to resolve Epic Go Live Issues

Responsible for training Physician and Nursing end-users in the use of the Epic EMR

Assisted in workflow and technical dress rehearsals.

Provided supplemental technology support to the Ambulatory Clinics by assisting Information Technology staff with the inventory and configuration of workstations and printers support ambulatory workflows.

Over ten go lives in the Washington, Oregon, Montana and California area

(EpicCare Clinical Documentation, EpicCare Orders, OpTime, ASAP, Stork)

Trained Physicians in specialty clinics such as liver cancer, oncology, lung cancer, gynecology and thoracic surgery

Provided In-depth knowledge to Physicians, Nursing and clinical staff

Assisted with workflows,navigators, patient list and,Doc Flowsheets,

Created customize notes, SmartList, SmartTexts, SmartLinks, SmartPhrases,

Maintain order sets, order Entry, MAR, Labs, Rounding, Scheduling

Educated Providers for Charges, Charge Entry, Chart Review, Reports, Snapshots, Medical Reconciliation and InBasket.

Hurley Medical Center, Flint, MI (For Reliance One)

Epic Credentialed Trainer

Oct 2010 - Feb 2012

Lead trainer responsible for training Physician and Nursing end-users in the use of the Epic EMR

Daily classroom instruction for as many as 20 students utilizing standardized lesson plans and hands-on instruction

Worked with Implementation Team and clinicians to develop and refine lesson plans for use in the classroom

Led -Test Flight- product demonstrations of Epic to further familiarize hospital staff with the Epic system in preparation for training and go-live

Performed go-live and post-live support as an elbow-to-elbow super user and as phone support for inpatient workflows and software (EpicCare Clinical Documentation, EpicCare Orders, OpTime, ASAP, Stork)

Performed go-live and post-live support as an elbow-to-elbow super user in physician order entry

Provided one-on-one support for Physician work labs to assist them in optimizing their use of Epic

GSM Innovative Products, Lenox, MI

Marketing Coordinator

Jun 2004 - Sep 2010

*Assisted in all areas of administrative work, including data entry, receptionist duties, file organization, and research and development; directly aided CEO in managing operation workload

*Created databases and spreadsheets to improve inventory management and reporting accuracy

*Developed customer relations through telephone contact and sales activity

*Wrote and distributed press releases about new products

EDUCATION

Bachelor of Science, Eastern Michigan University, Ypsilanti, MI 1991

Major: Marketing Minor: Business

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