Sales Manager
Resume:
Robert Caruso
Email: *********@********.***
Address: *** **** *****
City: San Leandro
State: CA
Zip: 94577
Country: USA
Phone: 925-***-****
Skill Level: Management
Salary Range: $100,000
Primary Skills/Experience:
sales installation service marketing international
Educational Background:
Masters Degree, Management
Haas School of Business, University of California, Berkeley, 09/1968 - 06/1971
Berkeley, California
Not Selected,, Not Selected
Job History / Details:
ROBERT V. CARUSO
San Leandro, CA 94577
*********@********.***
SALES, INSTALLATION AND SERVICE EXECUTIVE
Sales, marketing, service, installation, international business
and operations management experience with P&L responsibility with
specific expertise in Electronic Security Products (ESP).
* Established, hired, trained and managed new sales, installation
and service teams; developed new marketing and sales strategies;
and acquired and expanded the customer base.
* Consistently achieved profit margin goals by increasing
profitability through both sales growth and cost reductions.
* Participated in three successful acquisitions requiring the
integration of systems, processes, personnel and culture.
PROFESSIONAL EXPERIENCE
Diebold, Inc., Dublin, CA
2005 - Present
Regional Solutions Manager
Reported to the Diebold Area Vice President and handled the P&L
responsibility for a $43 million sales, service and installation
business in Northern California and the State of Nevada. Managed
a staff of 16 direct reports who, in turn, managed 250 Diebold
service and installation technicians.
* Consistently achieved profit margin goals through a
combination of sales growth and effective budget management.
* Developed service teams dedicated solely to Electronic Security
Products (ESP) projects and assembled a group of ESP installation
sub-contractors.
* Earned the Diebold`s Master Circle award in 2007, 2009 and
2010, and the Circle of Excellence award (the company`s top
award) in 2010, both awards for exceeding performance goals; was
the only recipient of the Circle of Excellence award in 2010 in
the entire Service division.
Ingersoll-Rand Interflex, Bristol, CT
2001 - 2002
National Manager
Reported directly to the President of the Ingersoll-Rand
Electronic Securities Products Group after the acquisition of
Interflex, a German company.
* Created the initial U.S. sales and marketing strategies for a
newly acquired Interflex product that was being sold in Europe.
* Developed the strategy for a $50 million acquisition of
Electronic Technologies Corporation (ETC) to provide the
marketing, sales, installation and service infrastructure for
the new Interflex product.
* Participated in the development of sales management tracking
tools.
* Acquired and expanded the national and international Interflex
customer base.
* Implemented national sales management processes, including the
organizational structure, financial systems integration, culture
transition, Human Resources, and operational policies and
procedures.
* Developed strategic partner relationships with providers such
as IBM Global Services.
Diebold, Inc., Dublin, CA
1998 - 2001
Manager, Western Region
Held P&L responsibility for a $50 million service and
installation operation. Managed three management teams with a
total of 200 employees.
* Directly involved in the development of more efficient service
and installation processes that cut costs, improved customer
service and met gross margin goals.
* Established the West Coast ESP installation teams and
introduced new ESP products into the service product offering
that achieved one of the highest level of billed work sales in
the U.S.
Mosler, Inc.
1992 - 1998
Vice President, Integrated Systems Sales, Hamilton, OH
(1995 - 1998)
* Established, trained and directed a national sales team
including sales managers and representatives that sold
integrated ESP systems to Fortune 500 customers.
* Developed commercial and financial ESP compensation plans,
product mix, marketing strategies, business plans, budgets,
quotas, forecasting tools, leasing programs, activity reporting
and tracking systems.
* Set up the customer ESP quotation system and proposal template.
Participated in the development of the corporate Internet site.
* Designed effective and efficient installation and service
procedures.
* Implemented cost review guidelines for commercial proposals and
reduced installation variances by 35%.
* Exceeded the sales plan by 20% in 1996 and 25% in 1997.
General Manager, San Francisco, CA
(1992 - 1995)
Held P&L responsibility for operations in Northern California and
Hawaii. Managed the sales and service operations, and
coordinated the activities of a staff of 40. Directed a sales
force selling integrated security systems, physical security
equipment, and currency handling systems to commercial and
financial accounts. Oversaw the activities of Mosler ESP
installers and ESP installation sub-contractors.
* Participated with the Kelso Company in a leveraged buy-out of
Mosler, Inc. from American Standard, Inc.
* Increased profits by 75%.
EDUCATION
MBA, Haas School of Business, University of California at
Berkeley, Berkeley, CA
BA, Business, San Francisco State University, San Francisco, CA
LANGUAGES
English and Spanish (speak and write fluently)
ACTIVITIES
Current: California Business Administration Alumni Association;
San Francisco State Alumni Association; American Society for
Industrial Security (ASIS); School Board Member Assumption School
Past: MBA Associates, Haas School of Business, University of
California at Berkeley; Alpha Zeta Sigma Fraternity, San
Francisco State University; Peace Corps Volunteer, Paraguay.
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