Manager Customer Service
Resume:
Michael Spykes
Email: *********@********.***
Address: ***** ****** ***** **
City: Temecula
State: CA
Zip: 92592
Country: USA
Phone: 951-***-****
Skill Level: Management
Salary Range: $110,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
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Michael W. Spykes
27709 Tierra Vista Road
Temecula, CA 92592
*********@********.***
PROFILE
Systems Integration and Business Development expertise working with military and government accounts. Effective leadership to manage and train a high performance team of Field Service Technicians to execute technology projects with precision, meeting contract specifications and achieving customer satisfaction. Strengths in strategic planning, building client relationships, project management and logistics. Active Secret Security Clearance, expires 2015.
PROFESSIONAL EXPERIENCE
Synexxus Inc., Arlington, VA 2009 - 2012
Director of Systems Integration / Lead Field Service Representative
Managed the Field Support Operations Team in hardware and software testing and installation in domestic (CONUS) and international (OCONUS) locations. Supervised, trained, and mentored 3 Field Service Representatives. Directed logistics activities in and out of the area of operations for movement of personnel, equipment and supplies.
On-site project management directing daily operations, installation and service of the Electronic Keel on DoD tactical vehicle platforms in Iraq and Afghanistan (18 months).
Trained over 200 operational crew personnel from the U.S. Army and U.S. Marine Corps on the operations of the Oberon system.
Cultivated relationships and presented product demonstrations to military leaders during international deployment to support new business development activities.
Racal Acoustics Inc., Manchester, NH 2008 - 2009
USMC/Navy Business Development Manager
Program Management of existing and future Navy, Marine Corps, and First Responder programs, new business development, sales, vendor relations, and customer support including direct support of forward operating U.S. military forces. Customer advocate to facilitate on-going collaboration with Human Factors/Variant Engineering and Product Management teams for advanced military intercommunication systems (ICS).
Led Secret Security level programs including Joint Program Office MRAP (Mine Resistant Ambush Protected), PM Mears Marine Expeditionary Rifle Squad, etc.
As a trusted advisor, partnered with the military to identify needs, obtain program requirements and serve as a liaison to Racal Program Managers to discuss project specifications and create proposals.
Built a partnership with Sanmina and bundled Racal tactical headsets with TOCNET, their tactical operations center intercommunications systems for military vehicles. Reduced overall cost to the military and successfully eliminated the competition.
Computer Sciences Corporation, Scottsdale, AZ 2006 - 2007
Solutions Architect Lead Engineer
On-site field support to address customer needs to develop the Armys next-generation suite of integrated electronics, battle dress and weaponry to increase the effectiveness of military forces.
Supervised 12 Field Support Team members and deployed to Iraq for 4 months working collaboratively with the Land Warrior Consortium of technology companies.
Provided technical support for the wearable computer system located on a soldiers vest, an element of the U.S. Armys Land Warrior system which included applications software, integrated logistics support and system security architecture engineering.
City of Phoenix, Phoenix, AZ 1996 - 2006
Police Officer
Served as Uniformed Patrol, School Resource Officer, and Advanced Training Detail, protecting life and property, deterring and detecting crime, proactive patrol, investigations, evidence collection/processing, traffic patrol/accident investigation, court testimony and report writing.
Developed advanced training curriculum to meet 40 hour annual requirements for 3,000 member department. Collaborated with Instructors to review and approve content.
Taught classes for new recruits and taught online Law Enforcement Technologies as an Adjunct Professor for Rio Salado College.
Tri-Rentals Event Production Company, Tempe, AZ 1995 - 1996
Night Operations Manager
Supervised the night crew of 5 personnel to ensure efficiency and accuracy in picking orders at the warehouse, loading trucks, product delivery, and event set-up / tear-down.
Planned and executed companys largest event for the Super Bowl in Phoenix.
Effectively managed operations within budget. Accountable for customer service, inventory control, product delivery, on time event set-up and tear-down and cost control.
United States Marine Corps, Camp Lejune, NC 1980 - 1995, 2009 - Present
Logistics Manager / Gunnery Sergeant / Reservist
Manage logistics, project planning and administration for 240 Marines across 6 commodity areas to ensure operational aspects are ready to facilitate training and for compliance with policies and personnel administration requirements. Active duty from 1980 to 1995 and presently a Reservist.
Coordinate logistics for the movement storage and security of personnel, critical high value serialized inventory, weapons, hazardous materials and ammunition. Ensure logistics requirements are efficiently timed with operational needs.
Subject matter expert in many orientations with hundreds of instructor hours in preparing and presenting on topics including logistics, combat arms, small unit tactics, security force training, military police, counter terrorism, physical security and crime prevention,
PROFESSIONAL AFFILIATIONS
National Defense Industry Association
Association of the United States Army
Disabled American Veterans
American Legion
Rio Salado College - Former Adjunct Faculty for Law Enforcement Technologies
COMPUTER SKILLS
PC / Macintosh / Linux OS
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
CERTIFICATIONS
Enrolling in Project Management Professional (PMP) Certification program in 4Q 2012
EDUCATION
Grand Canyon University, Phoenix, AZ
B.S. Applied Management and Public Safety, 2005
Rio Salado College, Tempe, AZ
Certificate in Law Enforcement Technologies, 1996
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