High School Project Management

John Hill

Email: ********@*****************.***

Address:

City: Houston

State: TX

Zip: 77014

Country: USA

Phone: 281-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A skilled and hard-working IT Technical Support Specialist, who focused on diagnosing, troubeshooting and repairing issues that customers have with a variety of computers. Both hardware and software related.

Educational Background:

High School Dipolma from Lonestar College, Houston TX 1/2001 to 12/2012 (engineering)

High School Dipolma from McNeese State University, Houston TX 1/2001 to 12/2012

Job History / Details:

Profile

Computer support specialists provide assistance to people with computer software, hardware, or system problems.

Core Qualifications

Technical help desk experience

Programming and design skills

Strong analytical skills

Database servers

Project management

UNIX/LINUX

Excellent problem solving skills

Customer needs assessment

MS-DOS

Technical Skills

Skills Experience Total Years Last Used

Windows, Unix, Linux, Mac OSX, HTTP, MS-Word

Professional Experience

June 1993 to August 2010

Hewlett-Packard Houston, Texas

Quality Auditor

Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100 percentage success rate. Assisted in the monitoring and reporting on website traffic and performance. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Education

2013 Lone Star College Houston, Texas

Associate of Science E-Commerce Web Developer

PC Desktop Specialist Certificate, and Information Technology Certificate.

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